It encompasses all of the necessary activities that will ensure the right patient gets to the right provider at the right time in the right place.
What is Access to Care?
100
The appointment is officially available and the provider’s schedule ready to be booked to a patient.
What is "Open"?
100
Greet patients, obtain valid military ID, two patient identifiers, and verify eligibility and demographics.
What is the "Check In" process?
100
A generic schedule for a specific provider in a specific clinic on a specific day of the week (i.e., Monday).
What is a "template"?
100
When a patient’s scheduled appointment is deleted from the schedule, what appointing status should be assigned?
What is "Facility Cancellation"?
200
This is the enhanced access standard for Urgent Care (ACUT/OPAC) appointments.
What is "24 hours?"
200
An appointment is available but is temporarily on hold for future assignment to special patients or for special situations.
What is "Frozen"?
200
A customer is the most important visitor on our premises, A Positive experiences are created by cohesive teams working together with a shared vision.
What as the basic staff expectations for customer service?
Smile and make eye contact.
1.Introduce yourself and your clinic/service.
2. Keep eyes and ears engaged- actively LISTEN.
3. Offer assistance.
200
A Department of Defense portal that provides access to available health care services and information that support patient participation in their health and health care experience.
What is "TricareOnline"?
200
The process of creating a template, Schedule, Appointment, Check-In to End of Day Processing is better know as what?
What is the "appointing process"?
300
It provides the opportunity to streamline healthcare, via Provide patient access to robust medical information and education links, Appt reminders to decrease no-shows, Electronic follow-up to avoid unnecessary MTF visits, Prescription requests/renewals without the telephone, Lab, Rad, and Referral.
What is "Relay Health"?
300
OPAC, ROUT, PCM, WELL, SPEC, PROC, EST, and GRP are what?
What is "appointment types"?
300
These people are "FACE" of KACC.
First contact to
Access to Care that
Customer/Patients
Embody
What are "MSAs?"
300
This assist appointing personnel to rapidly identify and search for requested slots on appointment schedules, to indicate the care available at that time (procedures, classes, etc.), or to reserve slots for Prime or other categories of patient.
What are "Detail Codes"?
300
Primary focus data extraction, a direct supporter of Clinical Support, Appointing Operations, ATC Manager, Data Quality, and the Data Analyst.
Who is "Shanikqua Sharp"?
400
Respect the dignity and privacy, listen attentively, be courteous and considerate, use language that is easy to understand, being involved decisions about their care.
What is "Customer/Patient expectations"?
400
Acute, Routine, Wellness, Specialty, are FTR what?
What is "ATC Categories'"?
400
What are the different types of appointment statuses?
What is "Kept, Patient Cancellation, Walk-in, Sick Call, No-show, Facility Cancellation, Left Without Being Seen (LWOBS), Pending, Admin, OCC-SVC, and TEL-CON"?
400
Number of beneficiaries enrolled per PCM, Primary Care visits per enrollee per year, Unbooked Appointment Slots, # and % of MTF Enrolled Patients Sent to MCS Contractor Network for Specialty Care, Percentage of No Show Appointments, Number of Unscheduled Visits (Walkin, Sick Call), # Unbooked Appointment Requests, Appointment Mix Meeting the Needs of Beneficiary Population are what?
What are "Access to Care Measures/Metrics"?
400
Team Work, Transparency, accountability, efficiency, evidence based, compassionate, empathetic, customer-focused, and trustworthy.
What are the "values" of KACC?
500
"Runs daily" responsible for day to day management of the clinics’of appointing functions; Information systems management include provider network file and table building, EOD Reports, clinic and provider profile management; No-Show, 3rd Next available, Clinical Admin Training and Access to Care.
Who is "CPT Zuri Hildreth the ATC Manager"
500
Responsible for TricareOnline, RelayHealth, Call Center, Schedule/Template management, Booking Protocol, Access to Care, Agent Resources, and Nanii.
Who is "Lynda Assur", Appointing Operations?
500
Ate' is the principal Advisor to the Commander regarding data quality management processes and analysis, facilitating data quality assessments between various clinics and supportive functional areas to the MTF. Who is this?
Who is "Rochelle Reyes" Data Quality Manager, my Ate'?
500
The "Rock" or Foundation of Clinical Support, the Chief Advisor to the Commander regarding Performance/Business Planning Productivity, Clinical Business Strategy Development, MEDDAC Review and Analysis?
Who is "Ryan Schmidt, Senior Data Analyst?"
500
Responsible for clinical efficiency and performance monitoring, managed care, Access to Care, Performance/Business Planning, Clinical Business Strategy Development, Data Quality Management Control Program, Clinical Administrator training and the Call Center.
Who is "Jay Thompson", BIG Papa Chief of Clinical Support.