Who do I contact?
The consistent practice of knowledge, humility, integrity, compassion, and excellence
What is profesinalism?
Saving time, supporting float staff, providing clear expectations, improving quality measures, increasing efficiency and improving patient care...
What are the reasons for rooming standardization?
Any unintended act in the process of ordering, dispensing transcribing or administering a drug.
What is a medication error or a near miss?
In ANY area of any TPC clinic when any person is found unresponsive, not breathing and no pulse the first TPC staff member to observe the person’s condition will...
What is begin CPR, if BLS trained. Immediately call out for help from a team member. Instruct staff to call a Code Blue in the overhead paging system and to call 911 with location identified?
A structured process for information to be clearly and accurately exchanged among team member.
What is SBAR. ?
A choice we can make that effects how we do our work and how we experience our day. It also effects how others see us, our patients and our team mates.
What is our attitude?
The patients first and last name, their date of birth, and their address.
What are three personal identifiers?
Acknowledges that good people make mistakes, encourages reporting of errors and near misses with a goal of continuously looking to improve processes and is oriented to patient safety.
What is a "Just Culture?"
In an emergency situation this Team Member provides medical expertise and treatment decisions, while supporting the Team Leader.
Who is the Provider?
Exchange of information that includes assignments, out of office notice, announcement, reminders, schedules of breaks, and specific metrices.
What is a Huddle?
Telling the truth, holding yourself accountable, admitting when you need help or clarification.
What is integrity?
He , She, Her, It, We, Them, They, Us
What are preferred gender pronouns?
Is recommended by the Institute for Safe Medication Practices and is a safety intervention to aid the Caregiver in preventing medication Errors.
What is a Distractions Free Zone?
Transfer of information (along with authority and responsibility) during transitions in care (including an opportunity to ask questions, clarify and confirm.
What is a Handoff?
A permanent legal document, a record of all in-person and telephone interactions, MyChart emails, e-visits, medical advice, prescription refills, Care Coordination, Lab and Imaging results, requests for call back and scheduling.
What is the electronic medical record, (EMR)?
A watch with a second hand, closed toed shoes, a stethoscope, clean pressed scrubs, and natural fingernails.
What is professional clinic attire?
Vital Signs are required by Policy with the purpose of assessing the patient's condition and maintaining quality of care
What is the need to take blood pressure, pulse and respirations at each visit?
CDC.GOV, Nursing Drug Handbook, Physicians Desk Reference, NIH Medication Guide, Medication Package Insert.
What are Evidence-Based Resources?
Using closed loop communication to ensure that information conveyed by the sender is understood by the receiver.
What is a checkback?
Revising another persons documentation, use of pronouns in a telephone encounter, including your opinion or assumptions, accusing co-workers or providers, using non-standard abbreviations.
Incorrect documentation techniques.
Look ahead and plan for the coming day, communicate with your Provider, accomplish todays work, today, plan your personal life in support of your professional life.
What is working with intention?
Gaining access to medical records of a patient seen at Legacy, Providence, or Kaiser can be found here.
What is Care Everywhere?
Established in 1990 and co-managed by the CDC and the FDA, a passive surveillance system for reporting of adverse vaccine reactions.
What is VAERS: Vaccine Adverse Event Reporting System?
Patient name, DOB, Demographics including Emergency contacts, Significant previous medical history (screen shot?), Medication list, including anything administered as part of emergency medical intervention, Most recent vital signs
What is information provided to Emergency Medical Services in verbal or printed form, when they arrive?
Inconsistency in the team membership, lack of time, lack of information sharing, defensiveness, hierarchy, complacency, conflict, lack of coordination and follow up with co-workers, distractions, fatigue.
What are barriers to mutual support?