Clients
Client is not seen in a timely manner by a veterinarian
What is a veterinarian who starts work late?
3 views always
What is the amount of rads for abdominal studies?
The person who is most likely to bring in an emergency after 4 PM.
Who is Kayla in GAH; Julie in HAH
The next step when Apoquel is not working
What is reassess your diagnosis and or discuss Zenrelia
The practice owner who is most likely to run behind in rooms
Who is Dr Emma?
A client complains about the cost of the visit.
What is I forgot to present an estimate?
A good opportunity to discuss prevention options and what to monitor for signs of disease.
What is When you have an asymptomatic Lyme positive patient?
A staff member who likes to have lengthy conversations with clients.
Who is Chantal?
A diagnostic test that is a yields unreliable results
What is a food allergy panel sent to the lab?
Two vets known for being very thorough
Who is: Dr. Danial and Dr. Poncet
The cat is almost comatose, clients can't afford diagnostics but they want you to do ......
What is a nail trim?
The section of the file that can save your colleague from having to decipher yesterday's entire medical record.
What is the diagnosis/problem list and plan?
The person least likely to get excited about technological advancement.
Who is Lucie?
PPVD Canine Gastro EN
What is a low residue diet that can be fed to adults and puppies?
The doctor who is most likely to clean up after themselves in the kitchen.
Who is Dr Ellis?
A simple communication technique that can help confirm the client understood your complicated treatment plan
What is teach-back?
Five words every veterinarian loves finding at the end of another doctor's complicated case.
What is “Here are the next steps”? 😄
When you are falling behind, these people can often start the next appointment and gather history and TPR.
Who are technicians?
A Hill's diet that can be fed to cats with constipation
What is: Hill's Biome diet?
The doctor who is more likely to call patients "boyfirends".
Who is Dr Erick?
One of the easiest ways to reduce an anxious client's frustration when you're running 20 minutes behind.
What is acknowledging the delay / keeping them informed?
When diagnostics are going to make you significantly late for your next appointments.
What is admitting the patient for diagnostics?
The thing most likely to improve when veterinarians, RVTs and client care staff all know the plan for a patient.
What is communication/continuity of care?
A very common cause of canine pruritus and should always be considered before blaming food.
What are ectoparasites/fleas?
The doc who will see all creatures big and small
Who is Dr Susie?