Clinical Standards
This team established the clinical standards and best practices at the end of FY2023.
What is the Clinical Leadership Team (CLT)?
The number of business days within which a therapist must contact a client after being assigned a case.
What is 3 business days?
The criteria that cannot be used to deny services to clients.
What are race, ethnicity, gender, sexuality, religion, or ability to pay?
The basis for billable encounters/session goal expectations.
What are the individual contracts and hours per week assigned to clinical work?
The document completed by the therapist at the first session to discuss insurance and payment.
What is the Fee Agreement Form?
This document is used by all Outreach counseling centers during the initial contact with a client.
What is the Intake Form?
The number of attempts a therapist must make to reach a client over 10 business days.
What is 3 attempts?
The priority given to clients on the waiting list who are receiving other services within the Outreach organization.
What is first priority?
The type of cases that can be divided within caseloads.
What are CCBYS cases and general therapy cases?
The policy regarding a client and their ability to pay.
What is "no client is denied servcies due to an inability to pay"?
The maximum number of business days within which initial intake calls must be returned.
What is 2 business days?
The action a therapist should take if a client does not return calls after 3 attempts.
What is seek supervision for next steps?
The frequency with which the waiting list must be reviewed at each site.
What is at least every month?
The entity to which caseload and weekly encounter goals are submitted.
What is the Director of Clinical Administrative Services?
The action recommended to a client who has commercial insurance.
What is call their insurance company to determine benefit eligibility for mental health therapy?
The system used by all Outreach therapists to manage their schedules and record their appointments.
What is CIS?
The time frame within which a therapist should complete a client schedule for the following week.
What is by the end of one's work week (e.g. Friday)?
The minimum frequency of communication with clients on the waiting list to update them on their position.
What is at least every 6 months?
The system used to track monthly sessions.
What is CIS?
The form completed by the therapist at the first session to get a copy of the client's insurance/Medicaid card.
What is the Insurance Billing Form?
The frequency with which intake forms are reviewed by site Program Directors.
What is every week?
The type of assessment required for a returning client who hasn't been seen for over six months.
What is an initial assessment?
The person who reserves the right to move someone up on the waiting list based on immediacy of need and/or risk.
Who is the Program Director at the counseling site?
The frequency with which therapists' sessions are reviewed.
What is regularly?
The person to talk to if the discussion of payment with the client gets stalled or difficult.
Who is the supervisor?