EHR
Where is MSAW status located?
Info tab> Sliding Fee
If a patient is uninsured can we offer our services?
Yes, we are federally funded to provide care to EVERYONE
What does I stand for?
Give an example
Introduce
I.E. Hi Mrs. Ramirez, My name is Jessica and I will be your MA today.
What does NPS stand for?
Net Promotor Score
When do you approve your timecard?
Every other Monday by 10am
If a patient is intolerant of Lisinopril what tab do you document this under?
Allergy as an intolerance
What does "REGCOM" mean?
Registration complete, the patient has completed their paperwork. PSR is to input information and check in patient. Clinical staff may not call patient back
What does T stand for?
Give an example
Thank you
I.E. Thank you for showing up on time for your appointment today!
Are Google reviews and NPS scores the same?
No, NPS is an internal survey
Who qualifies as special populations?
MSAW and homeless patients
Where do you place your initial vital signs?
Under note in vitals
Is it okay to address a patient by their first name when confirming their appointment?
Yes and highly encouraged!
What does E stand for?
Give an example
Explanation
I see you're here today for a diabetic follow up, we will be doing a foot exam and testing your A1C.
When is the NPS survey sent out?
After check out
How do you request more training in the future?
Notify manager> manager inputs training ticket> training team creates appointment
What form do you find SBIRT under?
Tobacco and Substance
What is the purpose of a journal?
Cashing out at end of day
What does D stand for?
Give an example
Duration
I.E. The provider will be with you in about 15 minutes
Give a TRUE timeframe and update patient if the time is exceeded
True or False
The NPS score allows patients to only report bad experiences
False
Can you hear audio within the network?
No, audio only works OUTSIDE the network
What does a red "P" mean?
Consent to Treat is expired, ask PSR to check and update
Can you put a home number into the mobile spot?
No, Phreesia paperwork can NOT be received via home phone number only text or email
What does A stand for?
Give an example
I.E. Look up and welcome patients and staff every time the lobby door opens
How is the NPS score calculated?
NPS score is calculated by subtracting detractors (0-6) from the number of promoters (9-10). Divide that amount by the total responses and multiply the final number by 100
Where do you go to locate training workflows and resources?
P drive> Shared> Training Department> Workflows> Specialty