Intouch and DX
These questions can be used to probe for useful information when Troubleshooting a Timeclock: Provide at least three
When did the clock stop working?
Does it have power?
Does it have a network connection?
Approximately how many employees are affected?
Has anything changed on the network?
Was there a power outage?
The Kiosk primarily uses this type of biometric recognition
What is Facial Recognition?
This network type usually spans across a single home or office
What is LAN (Local Area Network)
Every IP address should be {Blank}
What is unique?
What configuration creates error: “Time & Attendance from a location that is not authorized by your company"
What is IP Configuration or IP Restrictions
If the clock is setup Static the IP Address, Subnet Mask, Gateway, Primary DNS server is needed. Who needs to provide this?
What is the client or the client's IT?
ADP Mobile solutions requires this iOS version
What is Version 15.0 or higher
This network type usually reaches across cities, states or world
What is wide area network?
An IP address on any network can be set to {Blank} or {Blank}
What is DHCP or Static?
The ADP Mobile Solutions only supports this many Labor Charge Fields
What is three (3)?
The DX Clock supports the following FOUR clocking methods
What is Biometric Quick Punch, Badge, Pin Entry, and Facial Recognition?
ADP Time Kiosk supports the current OS and how many previous versions
What is 2 previous versions
Allows users to connect to their company's private network (WAN/LAN) from home through their Internet Provider
What is VPN (Vitrtual Private Network)
An IP address that is routable on the Public internet is called {Blank}
What is Public IP Address (External)?
What configuration creates the error: You're Currently out of range
What is Geolocations
What is the S badge?
What is the SBM Mobile App Template
Is a set of computers and devices connected together for the purposes of sharing resources
What is a network?
An IP address that is Not routable on the public internet is called {Blank}
What is a Private IP Addresses (Internal)
An existing Internet connection using Port 443 outbound must be open to the following ADP IP address (production use): (Last three digits is accepted)
What is 170.146.48.125 or 170.146.235.103?
The clock is {Blank} ready. This can be used as a power source
What is POE (Power Over Ethernet)
When restricting access to Mobile and Portal punching what two options does ADP have: One for Mobile punching, One for Portal Punching
What is Geo locations and IP restrictions
When you have one LAN in Florham Park, one LAN in El Paso and another Lan in Manila. All 3 locations to communicate with Each other and connect to the same Servers you need to have a connection that links the locations.
What is Wide Area Network
A {Blank} network allows you to share one Public IP address with many devices by using one Gateway
What is Private or Internal network
When speaking to IT about inbound and outbound traffic what port should be referenced?
What is port 443?