Medicare
How many different parts to Medicare are there ?
4
What system do we log in to everyday?
SRW
Who is our Clover Health trainer?
Bianca
What tab is referred to as our "phone"?
Engage
What is CCV?
Clover Care Visit
What does medicare Part A cover?
Hospital needs
What are the names of our TTEC trainers?
Valerie and James
What different plans do Clover Health have?
Traditional PPO, Non-traditional PPO, and HMO plans
Before logging into Salesforce, what platform do we log into first?
Okta
What is RPP?
Readmission Prevention Program
What does medicare Part B cover?
Outpatient care
What is the name of our clock in/out platform?
Kronos
Name a benefit Clover Health offers
Answers not limited to:
-All plans have an INN $0 PCP visit copay
- All plans cover yearly preventive care visit
- All plans cover preventive dental services
-1 routine hearing exam
- Telemedicine
- Fitness benefits
True or False: If we call a member, we can we speak to their sister on their behalf.
True, only if we receive verbal consent from the member or the sister, or there is already a POA set.
What is PCP?
Primary Care Provider
What is medicare Part C usually referred to as?
Medicare Advantage
What is the name of our robot help agent?
Louie
A members Clover Health Insurance Member I.D #
Where can we update a members PCP?
Mission Control
What is INN?
In Network
What does Medicare Part D cover?
Besides English, what is the language almost half of us are certified in?
Spanish
What states do Clover Health serve?
Alabama, Georgia, Mississippi, New Jersey, Pennsylvania, South Carolina, Tennessee, and Texas. (and 220 counties in those states)
True or false: A change in a members PCP in Mission Control automatically transfers to SalesForce
False
What is OON?
Out of Network