Gift Cards - 240626172038027
Which user role is exclusively permitted to access the option to order plastic gift cards from the Clover Dashboard?
Owner
If a caller provides an old Service360 Parent Case number, what information should Clover Support give them to use for future calls?
The matching Client360 Parent Inquiry number.
On which Clover service plans is the kitchen printer feature available?
Counter Service Restaurant and Restaurant Growth
On which Clover service plans is the Happy Hour application available?
Counter Service Restaurant and Restaurant Growth
What systems can a merchant use to see which transactions have been funded, keeping in mind there may be a timestamp difference between them?
Commerce Control Center and the Transactions app
Which of the following Clover solutions or platforms do NOT support gift cards?
Clover Go and Virtual Terminal
What shortcut keys should an agent use to quickly search the solution document for a Parent Case Number, Parent Inquiry Number, or Merchant Name?
CTRL + F
What is the maximum limit for the number of kitchen printers that a merchant can use on a single Clover account?
There is no limit to the number of printers.
In which specific Clover device apps will Happy Hour discounts successfully apply?
Register and Dining apps
Why might a merchant's bank deposit show a higher total amount than what is visible in their Clover Closeout history?
Clover Closeout only shows Clover batches, but the deposit includes all non-Clover devices or software.
For physical card orders to process successfully, what must the shipping address match?
The merchant's billing address as listed on their statement.
What level of authentication is achieved if a Major Account merchant provides their Client360 Merchant inquiry or previous Service360 case number?
Top Level Authentication
For which specific printer model do these configuration and reset steps NOT apply?
Star TSP100
Which of the following channels or setups does NOT support Happy Hour discounts?
Online ordering
What is the correct escalation path for funding issues that are verified to be directly Clover-related?
Tier 1 escalates to Tier 2
Where should an agent navigate in Client360 to verify the account's bank marker before discussing physical gift cards?
Overview tab > Summary (under Account Setup).
Where should Clover Support look specifically within the Parent Inquiry to check for unique account requirements or special handling?
The notes section.
Why must the Ethernet cable remain connected to both the printer and the router when turning off the printer at the start of the procedure?
To help the printer recognize the router's IP address mode
How is the Happy Hour discount applied to an active order in the system?
The system applies the discount automatically when an eligible item is added.
Which type of merchants are explicitly instructed NOT to use the Manual Closeout method?
Merchants without back-end tipping
What are the three specific design packages a merchant can choose from when ordering new gift cards?
Standard, Deluxe, Designed
If a Major Account merchant name or Parent Case Number is not found anywhere on the listing, the agent must refuse service and hang up the call.
False
If the printer reset and diagnostic steps fail to resolve the issue, a Tier 1 agent should escalate the issue directly to Tier 3
False
What happens if a merchant sets up an "Amount" discount type that is higher than the actual cost of the item?
The item will be free
For how many days back will Clover look for captured authorizations if a merchant is using the Automatic Closeout method versus the Manual Closeout method?
7 days back for Auto; 30 days back for Manual