Culture
These are the 3 Cultural Beliefs
A. Got it, Done it and Grow it.
B. Got it, Done it and Solve it.
C. Got it, Do it and Grow it.
C. Got it, Do it and Grow it.
Which team member has the largest amount of pets and how many?
Meagan with 4 dogs.
Growth through _____ & ________ ________
What is
Price
Financial Wellness
What is the purpose of Suncoast?
What is
To improve the financial lives of our members
What are the 3 focuses?
Focused Feedback, Focused Storytelling and Focused Recognition.
Which team member has been working in CLSS the longest?
A. Judy
B. Atlene
C. Mary
B. Atlene
The middle strategic anchor in the cultural equation is...
What is
Be the members advocate
The amount of members we WILL have by 2030
What is 2.5 Million Members
What is our app rating score goal?
A. 4.90
B. 4.80
C. 4.99
B. 4.80
How many kids does Rafael has?
A. 1
B. 2
C. 3
B. 2
BONUS QUESTION: In what year was the Federal Credit Union Act signed by President Franklin D. Roosevelt?
What is 1934
In an effort to ensure our desired app rating. What is the minimum goal for digital banking on the scorecard.
80%
What is the PURPOSE in our Culture Equation?
To improve the financial lives of our members.
Which 3 teammates Birthdays do we celebrate in January?
Mary, Troy and Meagan.
Suncoast wants to be envied in....
What is Digital Delivery
Behavior that tends to focus on what they can’t control and on why they can’t get results.
What is
Being below the line
Share a Focused Feedback to someone in the CLSS team with the appropiate verbiage.
Mark: "Before we end this meeting, I'm curious, what feedback do you have for me?”
Lucy: "Mark, I feel you definitely demonstrate Do It by achieving consistently high service scores and google reviews. You're a role model in the way you serve and that's definitely going to help us get to 8% Annual Member Growth.
I feel you could demonstrate Grow It more by asking members to recommend us to family and friends and the end of your interactions."
Mark: "That makes sense. Thank you for the feedback."
During last year, who was the last person to celebrate their Work Anniversary?
Judy
Gives appreciation for the cultural belief, and gives feedback as to how it could be shown better
What is Focused Feedback
The 4 steps to staying above the line
What Are
See it, Own it, Solve it, Do it