Show:
AFFORDABILITY
PEOPLE
QUALITY/SAFETY
SERVICE/ACCESS
MEMBERSHIP GROWTH & RENTENTION
100
Member gets services from a community hospital.
What is Outside Medical Expense?
100
People Pulse Survey
What is the annual method of obtaining the pulse of how employees feel about KP?
100
The metric that indicates performance of outpatient clinical strategic goals.
What is Z score?
100
Direct Booking
Program to assure patients get a consult appointment before they leave their primary care physician's office
100
Member retention.
What is to mitigate members voluntarily leaving KP for another insurer?
200
Describe 2 benefits of improving our coding efforts.
1. Document acuity of services 2. Reimbursement from Medicare
200
Partnership between Labor & Management to ensure that KP is "the best place to work."
What is LMP?
200
Describe Just Culture
A culture that encourages reporting of errors that is blame free
200
Name the Committee where KP members share their compliments/concerns about service.
Patient Care Advisory Council?
200
Porter Ranch, and Market St.
What is the next locations for new MOBs?
300
Spreading successful implementation of programs across Medical Centers.
What is sharing Best Practices?
300
The DBT Co Leads
Who is responsible for assuring that DBT goals are in line with the 5 Chevrons of the Business Plan?
300
IQM (Inpatient Quality Management)
The program stared at Baldwind Park that provides effective management of inpatient utilization to ensure safety
300
Name the health education program that can be accessed online for KP members
EMMI
300
Way to identify new members 1st visit.
What is a blue tote bag?
400
PMPM.
What is Per Member Per Month - The revenue stream for KP?
400
Succession Planning.
What is planning to have prepared people in place when current MD or Manager leaves or retires?
400
Near Miss
Term used to describe an event where a patient error was prevented
400
The goal is 20% for this appointment type in primary care.
What is TAV
400
Text for Care
A program for Ventura members (currently) where they can get lactation advise from a nurse over the phone or find out the wait time for Urgent Care
500
The program to decrease the number of members who use outside ERs.
What is Treat and Release? or What is KP Reconnect?
500
Leadership Training opportunities (i.e., Emotional Intelligence, Performance Improvement, Critical Thinking).
What is ensuring WHMC Leaders are knowledgeable in coaching & mentoring skills?
500
Never Event
The name indicating one of the 26 described bad outcome events that are preventable
500
Name 2 metrics for member service satisfaction.
HCAPS ASQ MAPPS
500
The Community Organization that partners with WHMC
Porter Ranch or North Valley YMCA