Tasks
I use this task when I call a member
What is Contact – Telephone?
I am the 2 mandatory Goals used on every BTOC case
What is Actively collaborates with healthcare provider(s)/PCMP in planning and implementing care plan & Member with behavioral health issues will receive appropriate treatment?
I am the first assessment to be completed when getting a new case
What is CCHA – Referral Assessment?
I go before any note in Contact Instructions
What is the Date & Year
I am lead on the case (instead of CCHA) if a member is attributed to me in the HCPF portal and I should be noted in the contact instructions as lead.
What is an ACN
I use this task when I check HCPF Portal
What is Verify Eligibility?
I am the Intervention used for documenting all behavioral health needs related to the case.
What is Identify/coordinate behavioral health services?
In the HNA, I am a type of question that is related to Social Determinants of Health
What is PREPARE?
Since I am a contact that is no longer active/valid, you do this to me
What is deactivate the contact?
A BTOC/STOC case must be switched to this in the blue ribbon after 2 bi-directional conversations with a member.
What is extended?
I use this task when consulting internally
What is CCHA – Collaborate with internal CCHA team (Medical Director, UM, Quality, PR, etc.)?
I am the intervention used for documenting multiple resource needs such as support with housing, food banks, or financial assistance.
Educate/coordinate referral to appropriate agency for resources and/ or financial assistance
For the last question of BH Tracking Assessment, I am selected when someone contacted both the member and the BH Provider.
What is Member/Guardian?
My dead name is John Smith and I prefer to be called Jane Smith using pronouns (she/they). I look like this in Contact Instructions.
What is “mm/dd/yy - preferred name Jane (she/they)”?
For BTOC/STOC cases, If a member is not scheduled for a 7-day f/u appt or there is no DC summary available to determine if member was scheduled, you need to submit something to someone.
What is a Routine QOC table email to Suzanne Kinney
This task indicates that you have educated the member about the importance of verifying their current address
What is CHA – PHE Unwind Address Update?
You must document PHE unwind, completing HNA with member, and providing Covid Vaccine Education to member under this intervention
What is PCP intervention or PH intervention or “Collaborate with member/ health care provider(s)/PCMP in developing care plan”
I am an additional assessment required if I answered Yes to “feeling nervous, anxious, or on edge”
What is GAD-7?
I am several resources for diabetic-friendly food pantry items and look like this in the contact log:
What is Food Pantries?
In Adult HNA v.2, 2) Which assessment is being completed?, I select this choice at case closure after speaking with the member one time and providing resources?
What is “initial”?
I can use this task to individually guide my work
What is a custom task?
A member opts to complete the HNA with you over the phone, he requests SDOH, PH, and BH resources. You will document the PH, BH, and SDOH resources provided in the care plan in the appropriate interventions as follows.
What is BH resources in BH intervention (Identify/coordinate behavioral health services), PH resources in PH intervention (Collaborate with member/ health care provider(s)/PCMP in developing care plan)”, and SDOH resources in community resource intervention (Educate/coordinate referral to appropriate agency for resources and/ or financial assistance). (1 comment in each intervention)
I needed support with getting SNAP Benefits and was referred to BIA so the following identified goals are selected in HNA
What is Referral Resource – BIA AND Referral Resource – SNAP
I am used when the PCP is different in HCPF Portal than PCP I attend
What is Contact Instruction?
Adult HNA: #44 (What do you think makes it hard to meet your health care goals?) has the box checked for Transportation. This is the only box checked. You provide member with a resource for NEMT. For #52 (At case closure, what barriers remain that made it hard to meet your care coordination goals?), what box would you check?
What is “None”