Show:
Risk-Taking
Inclusive
Simple
Empowering
Safety/ Customer Service
100
Unafraid to try new or improved approaches beneficial to the organization and others.
What is RISK-TAKING?
100
Making decisions that include the perspectives and contributions of those who will have to carry out or maintain the decision.
What is INCLUSIVE?
100
Making the products or services that I provide for myself AND those I serve easier to understand, use, or do.
What is SIMPLE?
100
Promoting the good of the organization AND others by taking ownership of my work and initiating decisions within established boundaries.
What is EMPOWERED/EMPOWERING?
100
1. Remain calm. 2. Be flexible. 3. Sheltering in place (Arrows & Gym hallways). 4. P.A.S.S.
What are SAFETY and EVACUATION tips?
200
Culture is the _____________ of the organization. Explain.
What is PERSONALITY? Explain why.
200
Christina has a great idea about "The Amazing Race" as a theme for our June 29th CM Fun Day. She wants to ensure that all activities focus on building and developing relationships within small groups. She decides to invite team members from each area to share in the planning and execution of the Fun Day event. What behavior is exemplified AND why?
What is INCLUSIVE and/or EMPOWERING BEHAVIOR? Explain.
200
You are walking in the Bridge to sign-in your children for service and you notice a longer line at the front desk. There are parents in the line with their key fobs ready. You kindly direct them to one of the 3 sign-in stations at the climbing wall for faster service. What behavior did you exemplify and why?
What is SIMPLE BEHAVIOR. Explain.
200
The Slam True Praise Leaders notice that some of the children are not as engaged during worship. They decide to pull a few kids from the gym during free play to teach them the worship songs and allow them to lead worship that day. What behaviors did they exemplify AND why?
What are RISK-TAKING, INCLUSIVE, and/or EMPOWERING BEHAVIORS. Explain.
200
Anyone who needs, desires, or benefits from a product or service that you are offering.
Who is a CUSTOMER?
300
Acceptable or unacceptable R.I.S.E. behavior: Suzelle has a friend that she has been trying to recruit to serve in Children's Ministry, but her friend does not want to do a background check. Suzelle has know her friend for over 20 years and decides to allow her friend to serve without a background check. This is _____________ behavior. Explain Why.
What is UNACCEPTABLE R.I.S.E. BEHAVIOR? ***EVERY VISION PARTNER SERVING IN CM MUST HAVE BACKGROUND CHECK CLEARANCE***
300
Chris, who is a worship leader, realized that neither the kids nor the VPs knew the songs lyrics during worship. Chris decided to inform his Team Leader that he would create lyrics for each song and download to the CM Dropbox so they would be accessible for any worship leader to use. Chris was displaying ___________ behavior. Explain
What is RISK-TAKING; INCLUSIVE; SIMPLE; AND/OR EMPOWERING?
300
Since Children's and Student Ministries are now housed in the same building, Tomisa decided to test the SUPER Check-In System that would allow any child or teen to sign-in at any kiosk in the building. What behaviors did she exemplify AND why?
What are RISK-TAKING; INCLUSIVE; SIMPLE; and/or EMPOWERING. Explain.
300
Joseph is a new VP and assigned to monitor the hallway during the Pre-Service time. He notices a parent who seems to be confused about which class their child is in. He asks the parent, but mistakenly takes the child to the wrong class. After the parent has walked away, Cynthia, a classroom VP checks the child's tag and realizes he is in the wrong class. She immediately tells the teacher who scolds Joseph for not checking the tag and for bringing the child to the wrong class. What R.I.S.E. behavior is violated AND Why?
What is EMPOWERED? Explain.
300
___________ is an attitude that places a high priority on the needs of customers. It is also an optimal experience that gives customers more than what they expected. Give an example of each definition.
What is CUSTOMER SERVICE. Give an example.
400
Is this acceptable or unacceptable RISK-TAKING behavior? Simone has been a Children's Volunteer for 12 years. She is over a team of volunteers who have given some great ideas to change the agenda that could really make an impact on the way church looks. Simone loves all of the ideas, however, in order to avoid error she decides to do things the way they’ve always done it. Why?
What is UNACCEPTABLE RISK-TAKING BEHAVIOR. Explain.
400
Children's Ministry decided to have a team planning meeting in the Bridge after service one Sunday. Since this was a last minute decision, they decided not to discuss their plans with audio, the Bridge team, facilities, parking, or vision control because they want to "keep it simple". What R.I.S.E. behavior was violated? Why?
What is INCLUSIVE? Explain.
400
Prayer starts at 8 a.m. and VPs are standing in line at 7:50 at the front desk for self check-in. What would make this process more SIMPLE?
What would it mean to SIGN-IN AT ANY OF THE LOBBY KISOKS?
400
Is the following example ACCEPTABLE OR UNACCEPTABLE EMPOWERED behavior? Explain why: Keshia is the SG Host for her ministry area. It’s 10:35 a.m. and she noticed she has only 5 small group leaders and 1 classroom volunteer. A child needs to go to the restroom very badly. Keshia wants to practice her empowered and risk-taking behavior, so instead of partnering with another SG Host, she decides to take the child to the restroom by herself.
What is UNACCEPTABLE EMPOWERED BEHAVIOR. **THERE MUST BE AT LEAST 2 VOLUNTEERS WITH CHILDREN AT ALL TIMES.**
400
1. Create a welcoming environment. 2. Anticipate your customer's arrival. 3. Greet with a smile and warm welcome. 4. Offer a great experience. 5. Provide a fond farewell.
What are 5 CUSTOMER SERVICE TIPS?
500
David is the Team Leader of the CM Greeter's ministry. He notices that there are some teens who consistently arrive early. These teens are regular attendees but are not volunteers. He decides to assign them to assist and serve in the area he supervises until they can attend the next orientation. Which two behaviors did he exemplify? Why?
What is RISK-TAKING and EMPOWERING? Explain.
500
Our 6th Grade Friendly Patrol kid volunteers will be transitioning to Student Ministry on Aug. 3rd. The SG Hosts collaborate with the 6th Graders, Recruitment Team and SM Leaders to have mini-Teen VP orientation sessions during their small group time during the month of July so that they transition into "Teen VP" status without having to come back for CM/SM Orientation. What behaviors are exemplified? Explain.
What are INCLUSIVE and SIMPLE BEHAVIORS? Explain.
500
The SonShine teachers and SG Hosts noticed that it takes much too long to group the children in small groups using rosters from the previous week. They collaborate as a team and decide to group the children weekly and update rosters on a weekly basis to ensure that every child is able to experience small groups every week. What behaviors did they exemplify AND why?
What are RISK-TAKING; INCLUSIVE; SIMPLE; and/or EMPOWERING? Explain.
500
A new teen (Chad) arrives with 2 younger children for sign-in. You know that we encourage parents or a person 18 yrs. or older to sign-in children. You cannot find your Team Leader to ask his/her permission to allow Chad to proceed, but you decide to take his information, sign the children in, and share with him our desire to partner with parents during sign-in. Your decision exemplified ______________ BEHAVIOR. Why?
What is EMPOWERED BEHAVIOR. Explain.
500
Name at least 5 customers we serve.
Who are PARENTS, TEENS, CHILDREN, VISION PARTNERS, the BRIDGE STAFF, VISION CONTROL, AUDIO, 1ST TIME GUESTS, STUDENT MINISTRY, MEMBERS, BOARD OF DIRECTORS, ATTENDEES, VISITORS, THE NEEDY, THE COMMUNITY. ***A customer is anyone who benefits from a need, want or desire that we offer. These customer could be existing, former, potential***