1
Which of the following is NOT an example of a fringe benefit made to full-time employees?
Paid holidays
Profit-sharing options
Health insurance
Transportation costs
Transportation costs
As an office manager, which behavior will most likely reflect your professional competence?
Being courteous and diplomatic
Shaking nervously while taking information
Using eye contact infrequently
Inaccurate verbal and written communication
Being courteous and diplomatic
What is NOT a helpful guideline in preventing conflicts?
What is NOT a helpful guideline in preventing conflicts?
Seek out office gossip.
Keep confidences.
Manage by walking around.
Do not tolerate negative comments among employees.
.
Seek out office gossip
The medical assistant office manager needs certain skills and qualities to be successful. Which list includes some of the qualities needed?
People skills, truthfulness, effective communication skills, objectivity
Truthfulness, effective communication skills, objectivity, social skills
Effective communication skills, objectivity, social skills, problem-solving skills
Objectivity, social skills, problem-solving skills, people skills
People skills, truthfulness, effective communication skills, objectivity
Which of the following is the most appropriate action of the medical assistant who is assigned an unfamiliar task?
Read the procedures manual.
Read the policy manual.
Ask another employee.
Check with the office manager.
Read the procedures manual.
Which of the following best describes the most common time period for a new employee to be placed on probation?
1 year
60 to 90 days
2 to 4 weeks
7 days to 2 weeks
60 to 90 days
Which of the following best describes the staff member most likely responsible for preparing payroll checks?
Receptionist
Office manager
Physician
Administrative assistant
Office manager
Which type of marketing tool would be most effective to announce new staff, promote a new service, or publicize a series of seminars?
Newsletter
Press release
Brochure
Special events
Press release
Which of the following would NOT be included in facility and equipment management?
Procedures manual
Inventory of supplies
Equipment maintenance
Physical plant or building maintenance
Procedures manual
Which of the following would most likely NOT be included on an office brochure designed to welcome a new patient to the practice?
Acceptable insurance plans
Scheduling policies
History of the practice
Map and directions
Financial policies
Financial policies
Which of the following is NOT considered a proven means of time management?
Guard your time.
Handle items once.
Develop a to-do list.
Never delegate work
Never delegate work
Which of the following best describes the purpose of a procedures manual?
Rationale for office behavior
Education tool for patients about office procedures
Guide for employees describing specific tasks
Opportunity for employees to write a procedure
Guide for employees describing specific tasks
Social networking should NOT be used in which of the following ways?
To recruit new employees
To criticize the competition
To build community
To engage customers
To criticize the competition
Which of these are NOT a way for health care institutions to use social media?
To convey a medical diagnoses
To convey health management information
To present medical reminders
To make your organization a source of medical information
To convey a medical diagnoses
When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?
20 minutes
10 minutes
15 minutes
30 minutes
10 minutes
staffing requirements and appointment schedules
adjusting vacation schedules
Social networking should NOT be used in which of the following ways?
To recruit new employees
To criticize the competition
To build community
To engage customers
To criticize the competition
Which of these are NOT a way for health care institutions to use social media?
To convey a medical diagnoses
To convey health management information
To present medical reminders
To make your organization a source of medical information
To convey a medical diagnoses
When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?
20 minutes
10 minutes
15 minutes
30 minutes
10 minutes
reviewing whether patient demographics and HIPAA requirements are current
medical record