Scheduling
When a patient misses a recurring follow-up appointment, what actions should the medical administrative assistant take besides contacting the patient?
Document in the health record the reason for the no-show and the rescheduled appointment
Which of the following items is required in the encounter note?
Provider Signature
Which action should be taken if two healthcare members cannot come to a resolution on correctly entering secondary payer billing information for a patient?
Consult a supervisor
A Medical Administrative Assistant is preparing a claim for a minor covered by two policies under their guardians. Which of the following determines which policy is primary?
Birth month and day of the guardians
The right to refuse treatment is covered by?
Patient's Bill of Rights
Which of the following patient needs is appropriate to schedule for a telehealth appointment?
Test Results
A Medicare beneficiary has enrolled in a health plan that offers inpatient, outpatient, vision, and dental coverage. In which of the following types of health plans is the beneficiary enrolled?
Medicare Advantage Plan, which is also referred to as Medicare Part C.
What actions should the Medical Administrative Assistant take when communicating with a patient about an upcoming procedure?
Avoid complex medical terminology.
What accommodation can be made for a patient with a visual impairment?
Print documents with large prints
Magnifying Glass
Who determines the scope of practice for a Medical Administrative Assistant?
Government Licensing officials
Which of the following is a difference between electronic and manual scheduling?
Templates
Which of the following is the set amount established by an insurance payer for an office visit and should be collected at the time of the encounter?
Copay
A Medical Administrative Assistant is speaking with a patient who has arrived to take a scheduled pregnancy test. The patient appears visibly upset and states."I think I might be pregnant." Which of the following responses should the assistant make?
"Oh, Congratulations."
"You're almost certainly pregnant."
"I can see you are worried. I hope you're doing okay".
"I'm sure everything will be fine."
"I can see you are worried. I hope you're doing okay".
A Medical Administrative Assistant is speaking with a patient during the intake process. The patient has a hearing impairment and does not seem to hear the questions being asked, but their neighbor came to the appointment with them. Which of the following accommodations could assist with gathering information?
Speak loudly to the patient.
Speak with the neighbor.
Use sign language
Ask the patient about communication preferences.
Ask the patient about communication preferences.
Who aims to protect employee's safety in the workplace?
OSHA
Which of the following processes must be accomplished when scheduling a patient for a specialty consultation?
Obtaining a referral
Which of the patients is considered Medicare-eligible?
A patient who has any chronic disease
A patient who is under 65 years of age
A patient who has an acute medical condition
A patient diagnosed with end-stage renal disease
A patient diagnosed with end-stage renal disease.
A Medical Administrative Assistant is communicating with a patient with a cognitive impairment. Which of the following actions should the assistant take?
Use terminology consistent with the patient's ability to understand
What is an ABN?
ABN is used when Medicare may not cover tests, procedures, or services, and the patient must sign the form after they are informed of this and agree to be financially responsible if their service is not covered.
A Medical organization receives a court order for a patient's medical record with private insurance, but it does not include a signed release from the patient. Which of the following actions should the Medical Administrative Assistant take?
Fulfill the medical record request.
Before scheduling the appointment, what is the first step after collecting the patient's insurance information?
Verbal and visual verification with the patient is required to ensure insurance numbers were correctly entered on the registration form
A provider is paid a set amount for each member per month. This is an example of which of the following types of payment models?
Capitation
Which actions should a medical administrative assistant take if a healthcare team member is not communicating effectively?
Have a private conversation with the team member.
A Medical Administrative Assistant is confirming patient legibility for the surgical schedule. Which items should the assistant look for in the patient's electronic health record to ensure reimbursement of the surgical claims?
Preauthorization
A Medical Administrative Assistant is working in a busy urgent care clinic. A patient in an altered state of consciousness is brought into the clinic. Which of the following types of consent applies to this scenario?
Waived Consent