Medical Terminology
A patient describes her pain as being in the lower portion of her abdomen and near the center of her body. Which of the following medical terms identifies the region the patient is describing?
A. Hypogastric
B. Epigastric
C. Inguinal
D. Hypochondriac
A. Hypogastric
Which of the following documents is used by accounting staff to record patients payments from the encounter form?
A. Accounts Receivable
B. Sign-in sheet
C. Accounts Payable
D. Registration Form
A. Accounts Receivable
For which of the following reasons should a MA print out and review daily schedule in advance?
A. To estimate petty cash needed
B. To predetermine the amount of daily copayments
C. To begin processing prior authorizations
D. To ensure the charts are prepared
D. To ensure the charts are prepared
One of two providers in a practice will be out of the office for 1 week. Which of the following actions should the MA take first?
A. Provide patients with the covering providers information
B. Update the schedule to reflect that the provider is away.
C. Check the availability of the covering provider.
D. Contact patients to reschedule their appointments
B. Update the schedule to reflect that the provider is away.
According to HIPAA guidelines, which of the following is a patients right regarding her medical record?
A. The right to have her medical record destroyed
B. The right to remove her original medical record from the facility
C. The right to request that the facility amend her medical record
D. The right to add personal documentation to her medical record
C. The right to request that the facility amend her medical record
Which of the following definitions best describes the term “unilateral” when used to describe a medical condition?
A. Pertaining to both sides of the body
B. Pertaining to one side of the body
C. Pertaining to the entire body
D. Pertaining to the middle of the body.
B. Pertaining to one side of the body
A MA in a pediatric office is updating an established 15 yr old patients new insurance information following the patients emancipation. Which of the following would be considered the financially responsible party?
A. The patients legal guardian
B. The 15 yr old patient
C. The patients parent
D. The insurance company
B. The 15 yr old patient
Which of the following strategies should a MA use to minimize wait times when a provider is consistently taking additional time for each appointment?
A. Reschedule the providers waiting patients to see a clinical medical assistant
B. Give the patients the option of seeing a different provider in the practice
C. Approach the provider about the length of time taken for appointments.
D. Increase the intervals between appointments when scheduling that the providers appointments
C. Approach the provider about the length of the time taken for appointments
Which actions should the MA take when preparing patients paper health records for the following day?
A. Organize the patients charts in alphabetical order.
B. Attach a copy of the patients current insurance card to the outside of the chart
C. Affix laboratory results to the laboratory records inside each patients chart.
D. Ensure that adequate space for progress notes is available in each patient chart.
D. Ensure that adequate space for progress notes is available in each patient chart.
According to the patient care partnership, formerly the bill of rights, which of the following does a patient have the right to expect?
A. Reduced fees
B. Ownership of medical records
C. A choice of provider
D. Access to providers liability insurance
C. A choice of provider
Which of the following terms describes an examination involving both sides?
A. Bilateral
B. Medial
C. Unilateral
D. Proximal
A. Bilateral
A patient has meet $100 of his insurance plans $200 deductible. Which of the following percentage amounts does the patient give?
A. 80%
B. 10%
C. 50%
D. 25%
C. 50%
Which of the following actions should a MA take when receiving a call while on another call?
A. Forward the second call to an answering service
B. Place the first call on hold with the callers permission
C. End the first call to answer the second call
D. Let the second call go to voicemail
B. Place the first call on hold with the callers permission
Which of the following is a characteristic of a block-style letter?
A. The first line of each paragraph is indented five spaces
B. The body of the letter is double-spaced
C. The salutation is flush left.
D. The typed signature begins in the center
C. The salutation is flush left
While stocking supplies, a medical assistant spills a hazardous substance on his hands. Which of the following is the correct first aid intervention?
A. Centers for disease control and prevention
B. Food and drug administration
C. Safety data sheets
D. Facility maintenance record
C. Safety data sheets
A MA should identify which of the following acronyms as a health insurance plan?
A. POMR
B. AMA
C. BCBS
D. PHI
C. BCBS
Which of the following determines the fee schedule?
A. The third-party payer
B. The joint commission
C. The office of the inspector general
D. The office manager
A. The third party payer.
At 9:30, a MA is informed that the provider will be 1 hr late for the first scheduled appointment at 11. Which of the following actions should the assistant take?
A. Call of the patients to cancel their appointment
B. Inform the patients affected by the delay and reschedule their appointments
C. Call the first patient 30 min before their appointment to notify them of the providers delay.
D. Inform the patients of the delay upon arrival
B. Inform the patients affected by the delay and reschedule their appointments.
A patient calls to report that his son fell out of a swing and just regained consciousness. Which of the following actions should the MA take?
A. Inform the parent the provider will return his call by the end of the day
B. Remain on the line and ask a staff member to dial 911
C. Verify the patients current insurance coverage
D. Schedule the patient for an appointment within the next 3 days
B. Remain on the line and ask a staff member to dial 911
Which of the following requires a provider to disclose finance charges when extending credit to applicants?
A. Truth in lending Act
B. Fair credit billing Act
C. Equal opportunity Act
D. Fair debit collection Act
B. Fair credit billing Act
A provider prescribes surgically puncturing a patients chest to remove fluid. Which of the following suffixes applies to this procedure?
A. -lysis
B. -stomy
C. -centesis
D. -ectomy
C. -centesis
In order for the insurance coverage to be in effect, which of the following is the policyholder required to pay?
A. Deductible
B. Premium
C. Copayment
D. Co-insurance
B. Premium
A MA is closing the office for the day. Which of the following tasks should the assistant perform at this time?
A. Prepare cash and check payments for bank deposit
B. Turn off the answering service
C. Ensure that the examination rooms are stocked and clean
D. Make sure prescription pads are available to the providers office.
A. Prepare cash and check payments for bank deposit
A MA should take which of the following actions prior to opening the office?
A. Reconcile the daily logs
B. Retrieve phone messages
C. Print billing statements
D. Call the patients on the days schedule with reminders
B. Retrieve phone messages
According to the patient care partnership, formerly called the patients bill of rights, the patients have the right to which of the following?
A. An explanation of charges for medical care
B. Medicaid Coverage
C. Reduced costs for medical procedures
D. Access to providers who accept Medicare assignments
D. Access to providers who accept Medicare assignments