COST
This type of insurance requires a referral from a primary care provider to see a specialist.
What is an HMO?
this form of communication is used when you use your words to speak with a patient.
What is verbal communication?
The minimum education level required to take the CMAA exam.
What is a high school diploma or GED?
Showing up to work on time is an example of this professional trait
What is punctuality?
These are the two main patient identifiers.
This plan offers more flexibility and allows patients to see specialists without a referral.
What is a PPO?
Smiling, making eye contact, and nodding are all examples of this communication style.
What is nonverbal communication?
The name of the organization that offers the CMAA certification
What is the National Healthcareer Association (NHA)
Dressing appropriately and following the dress code shows this
What is professional appearance?
This needs to be verified at the time of each visit.
Insurance
This insurance program helps dependents of veterans who are permanently disabled or deceased.
What is CHAMPVA?
Listening without interrupting and giving feedback shows you are doing this actively.
What is active listening?
This is the minimum age requirement to sit for the CMAA exam
What is 18 years old?
Keeping patient information private shows this ethical responsibility.
What is confidentiality?
These three issues are prioritized when they enter the office (Patient Priority).
Airway, Breathing, Circulation
This insurance plan covers active duty service members, retirees, and their families.
What is TRICARE?
This communication technique is best when dealing with an angry patient.
What is Service Recovery?
This is required in addition to a high school diploma if the candidate is not part of an NHA-approved training program
What is at least one year of supervised work experience in the field?
This is how you demonstrate accountability when you make a mistake.
What is taking responsibility or admitting the mistake?
Who is prioritized...
8yo Male with testicular pain
or
1 year old with cough and fever
Testicular Pain always!
Name the 4 parts of Medicare and what they cover
A- Inpatient Care
B-Outpatient Care
C-Medicare Advantage
D- Drug Coverage
These are barriers that can interfere with good communication (name two).
What are language differences, distractions, or emotional stress?
How often would you need to recertify this certificate.
What is every 2 years?
This law governs patient privacy
What is HIPAA?
What is it called when a CMAA can also float and assist CCMA's in the back office
A Cross-Trained CMAA