Scheduling
Three factors that must be considered when scheduling appointments
What are patients' needs, the provider's habits/preferences, availability of rooms/equipment.
A CMAA Receives 4 calls, which one should they take first?
A. Reschedule an appointment
B. Personal call
C. Difficulty breathing
D. Make an appointment
Using this to purchase stamps for the office
What is Petty Cash?
A list of guarantees for people receiving medical care
What is the Patient's Bill of Rights?
What is one thing that a CMAA must do when opening the office?
What is - check voice mail or messages from answering service, transfer the phone, stock supplies in exam rooms, turn on all computers.
What is CXR
Chest - Xray
1st class mail that also gives the mail added protection by offering insurance, tracking, and return receipt options.
What is certified mail?
Which of the following is types of referrals is used in an emergency situation?
A. Regular
B. Urgent.
C. Stat
D. Self
A fixed fee for a service or medication, usually collected at the time of service or purchase
What is a co-payment?
Discontinuing medical care without giving the proper notice or providing a competent replacement
What is abandonment?
This time limit for a patient to wait for their appointment is one where it is courteous for the CMAA to provide an explanation to the patient.
What is 15 minutes?
The meaning of SOAP
What is Subjective, Objective, Assessment, and Plan
Patients are in the office and the provider has had an emergency, the CMAA should offer this to the patient
What is reschedule or wait for the provider to return.
A patient comes in to renew their hearing aids, while talking to the CMAA , they are having trouble hearing what should the CMAA do?
Move them to a quiet location
A document used to collect data about elements of a patient visit that can become part of a patient record or be used for management purposes.
What is an encounter form?
Part of the U.S. Department of Labor with the mission to ensure workplace safety and a healthy working environment
What is OSHA?
Willful and unlawful use of intimidation and physical force or violence on another person
What is assault & battery?
Before adding medical records to a patient's chart, the CMAA should take which of the following actions.
ensure the provider has initialed the reports.
What is CHEDDAR
Chief complaint, history examination, details of complaints, drugs and dosage, assessment and return visit.
Used to remind patients of scheduled appointments and to eliminate misunderstandings about dates and times.
What are appointment cards?
Document that spells out what kind of TX a patient wants in the event that he cannot speak for himself
What is a living will?
A form of cost-sharing that kicks in after the deductible has been met
What is co-insurance?
A person younger than the age of majority who is married, in the armed forces, living apart from parents or guardian, or self-supporting.
What is an emancipated minor?
Electronic data that has been encoded such that only authorized parties can read it
What is encrypted?
What is POS
Point of service
The FIRST step in arranging diagnostic testing & procedures
What is obtaining a written order from the provider that describes the exact procedure to be performed?
A temporary or working DX
What is a provisional diagnosis?
Model in which providers set the fees for procedures & services
What is fee-for-service?
One software that you would be expected to use as a CMAA
What is Word, Excel, PowerPoint?
This abbreviation is appropriate to document a patient history of a stroke.
What is a CVA?