Front Office Procedures
A) Billing
B) Insurance Verification
C) Medical History
D) Basic Patient Information
D) Basic Patient Information
What prefix means "Fast"?
A) Brady -
B) Tachy -
C) Hypo -
D) Hyper -
B) Tachy
What federal law protects the privacy of patient health information?
A) OSHA
B) ADA
C) HIPAA
D) CLIA
C) HIPAA
What is the format is used to organize patient medical records by last name, first name?
A) Alphabetical
B) Chronological
C) Numerical
D) By Insurance Provider
A) Alphabetical
What is an example of a nonverbal communication?
A) Speaking loudly
B) Sending an email
C) Maintaining eye contact
D) Writing a letter
C) Maintaining eye contact
When a patient calls to schedule an appointment, what is the first piece of information you should obtain?
A) Insurance information
B) Reason for visit
C) Date of birth
D) Patient's name
D) Patient Name
What suffix refers to "inflammation"?
A) -algia
B) -itis
C) -oma
D) -ectomy
B) -itis
What is a Protect Health Information (PHI) identifier?
A) Eye color
B) Favorite food
C) Social security number
D) Patient STI diagnosis
C) Social security number
What does the acronym SOAP stand for in medical charting?
A) Symptoms, Observation, Analysis, Prescription
B) Subjective, Objective, Assessment, Procedure
C) Summary, Outcome, Action, Process
D) Subjective, Objective, Assessment, Plan
D) Subjective, Objective, Assessment, Plan
When answering the phone in the medical office, what is the first thing you should do?
A) Ask for patient's insurance information
B) State the name of the practice and then your name
C) State your name and then the name of the practice
D) Immediately transfer the call to the doctor
B) State the name of the practice and then your name
What type of scheduling involves assigning specific time slots for specific types of appointments?
A) Wave scheduling
B) Open booking
C) Block (Clustering)
D) Time - specific
C) Block (Clustering)
A) Appendicitis
B) Appendectomy
C) Appendicular
D) Appendicostomy
B) Appendectomy
Under HIPAA, what is a patient's right regarding their medical records?
A) To demand immediate changes to their records
B) To sell their records for profit
C) To request access to and copies of their records
D) To prevent their records from being used for any purpose
C) To request access to and copies of their records
What is the importance of accurate and complete medical documentation?
A) To make the records longer
B) To ensure clear communication and continuity of care
C) To confuse insurance companies
D) To provide more paperwork for the staff
B) To ensure clear communication and continuity of care
What is empathy?
A) Feeling sorry for the patient
B) Sharing your own medical experiences
C) Understanding and sharing the feelings of another person
D) Ignoring the patient's emotional state
C) Understanding and sharing the feelings of another person
What is the process of determining if a patient's insurance will cover a specific service before it's rendered?
A) Precertification
B) Predetermination
C) Preauthorization
D) Deductible
A) Precertification
What is the abbreviation for "by mouth"?
A) NPO
B) PO
C) BID
D) STAT
B) PO
When are you allowed to give out patient medical record information without a release form?
A) When spouse asks
B) law enforcement asks
C) court order
D) never
C) court order
What is the legal concept that dictates medical records belong to the healthcare provider or facility, but the information within the records belongs to the patient?
A) Respondeat Superior
B) Stare Decisis
C) Informed Consent
D) Ownership of Medical Records
D) Ownership of Medical Records
What is the importance of professional appearance in a medical office?
A) Impress supervisor
B) Keep up with latest trends
C) Not important
D) Maintain a professional image
D) Maintain professional image
Which form is sent to the patient that explains what services were paid for and what patient owes?
A) EOB
B) ABN
C) POS
D) Consent to Treat
A) Explanation of Benefits (EOB)
What part of the word means "the study of"?
A) Cardi
B) logy
C) o
D) Cardiology
B) logy
What is the potential consequence for a healthcare professional who intentionally violates HIPAA regulations for personal gain?
A) verbal warning
B) Mandatory training
C) Fines and potential imprisonment
D) Administrative fee
C) Fines and potential imprisonment
What set of Medical Billing Codes is used for a specific medical, surgical, and diagnostic procedures and service?
A) ICD-10-CM
B) ICD-10-PCS
C) HCPCS
D) CPT
D) CPT
When a individual has a total hearing impairment which of the following options should you use to accommodate them?
A) Large print resources
B) Oral sign language interpreter
C) Talk with family member
D) Read body language
B) Oral sign language interpreter