CMAA life
what should your first step be when a patient comes into the office?
Greet them, make them feel welcome
What is the medical terminology for high blood pressure?
Hypertension
What does HIPAA stand for?
Health Insurance Portability and Accountability Act
What is the difference between open and mixed punctuation?
Open- no punctuation, mixed : or ,
The revenue cycle is the life of a patient’s account from creation to _________
Payment
CMAA is a ________ service oriented profession
customer
What does hypotension mean?
Low blood pressure
What is a bioethical issue that can occur in health care?
Abortion
What is the difference between block and modified block letters?
Block= flush left, modified block= space the date line & complimentary close to the right
The total amount of money owed to the medical practice is…
Accounts receivable
Demonstrate sensitivity to this patient: Patient Bob Jones just found out he has a terminal disease and needs to pay a $300 copay
“I am here for you. This is the cost, are you able to pay it all today?”
John has a fast heart rate and sees a heart doctor. What are the medical terms for fast heart rate & heart doctor?
Tachycardia, cardiologist
What is the difference between implied consent and implied contract?
Implied consent- non-verbal consent
Implied contract- agreement for treatment plan of the patient
A patient is not following Dr. Practon’s orders. What type of letter should you write to the patient?
Letter of withdrawal
5 digit codes on Physician’s fee schedule are called=
What does the acronym stand for?
CPT codes
Current procedural terminology
To show good time-management skills, the first thing you should do when you enter the office is to call all patients with appointments in 2 days to confirm.
FALSE
You hear Dr. Practon say that patient John Jones suffers from fibromyalgia. You can’t remember what this word means, but you know that –aliga means __________?
Pain
What is malpractice & what is an example?
Doctor fails to do job correctly, wrong medication to patient
Amanda Smith’s son, Drako Smith (15 y/o) is no longer showing up for appointments. You address the letter to Mrs. Smith. Where do you put Drako’s name?
Reference line
On a fee schedule, what does “mock” mean?
Participating?
Non-participating?
Private insurance or self-pay, medicare, not participating in medicare
What style of communication is appropriate for CMAA’s? Explain how this style of communication would be helpful if a patient showed signs of emotional distress
Assertive
You can calmly speak to the patient and help them calm down
Dr. Practon examined patient Joe Jones bilaterally. He needs to perform a biopsy near his left quadricep and right bicep. From the biopsy he found that the patient has benign cysts.
What is bilterally?
What is a biopsy?
Where is the left quadricep and right bicep?
What is a benign cyst?
1. both sides of boday
2. Removal of tissue
3. Left thigh, right arm
4. Non cancerous sac of fluid
The patient self determination act requires that health care providers ask patients if they have _________________ and document it
Advance directive
What is the “PERC” when sending emails?
Professionalism, efficiency, respect, common sense
You need to make a ________ card for a patient to determine how much they ________ Dr. Practon.
To determine the fees, you check the _____ schedule and the _________ code.
Ledger, money, fee, CPT