CMA's JEOPARDY CHALLENGE

WARRANTIES

1

CMA's high quality, very good condition, but below Manufacture standards, meet me in the middle with this name of Pre-owned 2013 Nissan , I only have 87,011 miles, and Michael Felts had very few of this around his neck 

WHAT IS SILVER PRE- CERTIFIED

$40

2

Q Certified vehicles must meet or exceed exacting inspection/reconditioning standards in order to be called a Certified vehicle. I'm Fred I'm buying a 2016 GMC Terrain with 50,998 miles. My warranty is not called the Gold Q Certified so what am I 

PLATINUM 

$16

3

The Nissan NV200 Reliability Rating is 4.7 out of 5.0, which ranks it 1st out of 21 for commercial vans. The average annual repair cost is $645 which means it has average ownership costs. The severity of repairs is low while frequency of those issues is average, so major issues are uncommon for the NV Commerical brand and backed by what kind of warranty. I'm loving my 2016 NV2500 98,999miles

WHAT IS 5YR/ 100,000 BUMPER TO BUMBER 

$22

4

We purchased our new 2020 Lincoln Aviator Black Label and love it! Lincoln has created a luxury vehicle that literally has auto pilot in some sense. My wife and I are both pilots and this vehicle was named right! This vehicle has all the bells and whistles. However, my auto pilot seems not to be working. Can you let me know what's my warranty on this since the salesperson never went over it with me? It's not part of the engine and transmission RIGHT

4YRS/50,000 MILES 

$20

5

Let's face it, buying a car is a big deal. In fact, it's the second largest investment you're likely to make. And, with the thousands of vehicles to choose from, how can you be sure you're making the right choice? My daughter looked on your website for the 2010 BMW 328i with 144,122 miles what warranty comes with it. I know the price is right on the money

WHAT IS 3MONTHS/3,000 MILE POWERTRAIN 

$30

VISION

1

After more than 90 years in the automobile industry, CMA's mission remains giving back to the community. This program was established to support those who serve us and continues our long-running commitment to the community. Every customer that buys a car receives a free car wash for LIFE on every service visit

WHAT IS WHO ARE OUR LOCAL HEROES

Educators. Law Enforcement, Military, Fire & Rescue, Nurses, Doctors, First Responders

$18

2

After the customer spent time and money in the Finance Department, they're ready to get in car and drive home,  but wait its a new Nissan. During your delivery process what is the main KPI question on the survey that hits us the hardest, if we don't follow through 

WHAT IS HAVE YOU BEEN INTRODUCED TO THE SERVICE DEPARTMENT?

 26% OF THE SURVEY WE LOST ON ONE QUESTION

$45.00

3

Greet guests within 10 feet or 30 seconds with a welcome smile, wave, say hello, and eye contact. Dress professionally and wear face masks in the dealership surroundings, Answer phones with a welcoming salutation " It's a great day at CMA's Colonial Nissan, my name is Scott, "how may I assist you today." Is CODE4 standards what does CODE 4 stand for

CARING- OWNERS-DELIVERING EXCELLENCE EXCEPTIONALLY WELL, WITH ENTHUSIASM AND EMPATHY

$30

4

Enhance engagement and increase customer satisfaction inside our dealership, to hear from customers in order to gauge how well the franchise is doing in key areas, what does CSI stand for 

WHAT IS CUSTOMER SATISFACTION INDEX

 $32.00

5

Whether we agree with it or not, the Customer Satisfaction Index (CSI) is crucial for all car dealerships and automobile manufacturers. Explain to the group your most impressive experience that the customer gave you a perfect score 1000 is the best. No pressure time is ticking 

COMMODORE SALES

1

Commodore Coatings Smart Surface Technology Sealant is a state-of-the art advanced formula that protects your vehicle from environmental attacks. CMA is self-assured, New Nissan warranties are 5years, so what is the warranty on GMC, BUICK, CADILLAC and don't forget LINCOLN 

RIGHT! TRICKY ANSWER WHAT IS 5 YEARS 

     $14.00

2

Commodore Coatings Fabic Treatment Surrounds every carpet and seat fiber with a protective barrier, prevents stains from setting, protects against oil and water-based stains. Oh, also maintains the softness, texture and appearance. So, what is the name of the interior formula called, so stay off your phone.

WHAT IS TEXTGUARD  

      $22

3

Along with your warranty purchase, Commodore Coatings provides two specially formulated products to help maintain your vehicle's paint and vinyl/leather. The Paint sealant Renewer is designed to keep your vehicle like showroom condition and the Leather renewer to replace lost nutrients lost. How much will this cost the customer if they run out of the product?

WHAT IS NOTHING, THE PURCHASE GIVES IT FREE TO THE CUSTOMER AS LONG AS THEY OWN THE VEHICLE.

               $12.00

4

For over TWENTY-FIVE years Commodore Coatings has set the standard in vehicle protection. Molecular Adhesion technology cures and bonds to exterior surfaces, the results protect from several creatures of destruction  30 sec- More you name the more you make 8 the limit 

1- $4                   6- $22

2- $8                   7 -$26

3- $12                 8- $30

4- $16

5- $20

5

I have been a customer for years and have always had excellent service. All our cars have the Commodore Coatings to protect from acid rain, etc. Kevin details my car periodically and it always smells and look brand new. My daughter always purchases their products for my picky husband as Christmas and Birthday presents!  But I noticed a rock chip and scratch before I brought it back in for detail Is this covered 

WHAT IS No, Commodore Products are designed to protect your vehicle from Environmental Conditions like Acid Rain, Tree Sap, Road Salt, Sun, Bird Droppings and Industrial Fallout. 

$20

PRODUCT KNOWLEDGE

1

With this keyless key fob in your pocket, this thoughtful design simply keeps your milkshake and fries in your hands while kicking the sensor to the cargo area. This makes the Envison agile and adaptable to married life 

WHAT IS STANDARD HANDS-FREE POWER LIFTGATE

$28

2

Go with the flow. Watch the flow of traffic, to take the stress out of your commute, this system helps maintain an adjustable speed and set the distance between Barnie and Fred and the car ahead 

INTELLIGENT CRUISE CONTROL 

$26

3

Connect the way you want, you can tailor how you stay in touch, makes driving to your next destination seamless is called Nissan Connect. Name some features that this service does for the customer.

WHAT IS From the Nissan Connect Services web portal or mobile app, you can lock/unlock your doors, flash your lights, honk the horn, and remote engine start/stop. It also has a number of safety features such as, automatic collision notification, emergency calling, roadside assistance and stolen vehicle locator. Even blue-tooth hands free texting

$18.00

4

By Utilizing 3D high-definition highway mapping, this is part of the Navi-link and able to "read the road" what it does with that information give you totally a new perspective. Airplanes have nothing on the help of smooth way of upcoming turns and off ramps

WHAT IS Pro-PILOT  $68.00 

5

Terrain keeps you and your companions connected with informed and entertained bose premium auto system with six USB ports. Besides the Andriod Auto compatibility, What other can get your favorite tunes to travel wherever you go 

WHAT IS APPLE CAR PLAY 

$24

ODDS & ENDS

1

As the fastest Nissan truck, the Titan is quick and mighty. The Nissan Titan has a top speed of 122 mph and can get up to 60 mph in seven seconds. Unlike many other full-size trucks, the Titan can fit six passengers comfortably in a roomy and comfortable interior. Gas V8 Titan give you tons of  Horses and Power what is the size of this endurance engine

WHAT IS 5.6 ENDURANCE ENGINE 

$10

2

Principles of a quality turnover to the F&I office is a financial reward most sales people are motivated by financial gain. This drives the desire behaviors in a positive and highly effective approach in achieving professionalism to the sales team. These FOUR T.O steps are in order Name them 

1- $5 SERIOUS WHAT IS WRONG WITH YOU

2- $10 HELP ME I'M FALLING CAN'T GET UP

3- $15  SOMEWHAT CLOSE TO THE FINISH LINE

4- 20  CORRECT HERE IS YOUR MASTER DEGREE

3

Carter Myers Automotive has grown rapidly over the past fifteen-years. Can you name every dealership. Don't forget about VOLVO in the mix. Everyone you get correct adds up 

CMA's Colonial Auto Center

CMA's Colonial Nissan

CMA's Colonial Chevrolet

CMA's Colonial Honda

CMA's Colonial Hyundai

CMA's Family Auto Center

CMA's Colonial Kia

CMA's Colonial Subaru

CMA's Skyline CDJR

CMA's Subaru Winchester

CMA's Valley CDJR

CMA's Valley Honda

CMA's Valley Nissan

CMA's Valley Volkswagon

CMA's Valley Subaru

CMA's Volvo Cars of Charlottesville

CMA's Williamsburg Ford

4

"The Super Bowl Shuffle" is a rap song performed by players of National Football team in 1985. Way before your time. After 35 years of ups and downs Scott still hangs on to this team.

$15

5

This credibility statement that the salesperson makes to the customer about the business manager. "He's been here 42 years  The purpose of this statement is to reflect warmth and competence on behave of the business manager is known for what. 

Hint: Pass me the pot of boiling soup hope It doesn't spill

TRANSFERING OF TRUST 

$16