DEMOS
Latest we schedule appts on weekends
What is 2-4?
Name of our CRM software
What is Lead Perfection?
We are not allowed to be on these when not on breaks
What are Cell Phones?
Department if someone is requesting us to fix their bath/siding/windows we installed for them
What is the service department?
CJ goes here everyday
What is the Portal?
"PM" stands for...
What is Pitch and Miss
Device used by CSRS to keep them from having to pick up phone receiver when phone rings
What is a headset?
Required when calling out for day
What is Calling manager, leaving voicemail if not answered, 2 hours notice?
Department to transfer if someone is following up on their install with a question (i.e. how to clean the windows, something misc not complete on job)
What is the install department?
How many of us in the call center have kids?
What is 6?
How long do we ask for customers to set aside for an appt?
What is 2 hours?
Name of team app with updates, work schedule, requesting time off, additional resources, etc.
What is Connecteam?
Phrase used when dialing to make us sound more happy when we talk to people
Our CME service department manager's name
Who is Bob?
Two things Amy is most afraid of
What are ghosts and cats?
When we go back to a customer's home after a PM
Our phone company's name
What is The Garam Group?
How do you ask for a day off?
What is either fill out time off request form and hand in to manager or request in Connecteam app?
Name of person we transfer to if someone says they missed a call from someone about financing and job was just signed
Who is Cyndy?
What is Missouri?
One part of our windows demonstration during appt
What is showing window opening, window tilting to clean, difference in panes with temperatures?
Program used to clock in and out
What is uAttend (ADP can also be accepted)?
Something everyone needs to really work on
What is Toning in the continuous talking with each other or reeling it in?
Name a siding or windows installer
Who is Chansey, Adam, Dennis, Mason, Danny?
Sam's family owns an island where?
What is Alexandria Bay? (Holiday Island, Thousand Islands, St. Lawrence River all accepted)