Service Excellence
A group of managers working on a hospital wide project
What is an OASIS Team?
The sign held in the CMH bragging video.
What is Bon Voyage?
These two environmental factors have a positive effect on patients.
What are cleanliness and quiet?
This tool turns a complaint into an opportunity.
What is service recovery?
The the CMH scarecrow.
Who is Flu Fighter?
The two types of stress.
What is Good and Bad?
Our new plastic surgeon.
Who is Dr. Thellman?
The response on HCAHPS are we striving for.
What is always?
Our HCAHPS rating goal
What is 5 Star?
The day the hospital opened
What is March 2, 1958?
The three stages of stress.
What are alarm, resilience and exhaustion.?
Number of CMH speciality clinics.
What is 17?
The main entrance of the hospital.
What is the Rotunda?
The person/people responsible for increasing HCAHPS scores.
Who is everyone?
CMH mission statement.
What is to excel at caring for you. ?
Service recovery tokens can be found here.
What is the CARE Kit?
Days it take to form a habit.
What is 21 days?
The Complaint Golden Rule.
What is Mess up, Fess Up and Dress Up ?
The number of HCAHPS domains
What is 9?
Our Chief of Staff.
Who is Dr. Thoreson?
Animals that do not get ulcers.
What are Zebras?
Type of boat was used in the CMH bragging video.
What is Pontoon?
The mission for Year 3 workshops.
What is create a stress reduced environment for you and our customers?
HCAHPS
What is Hospital Consumer Assessment of Healthcare Providers and Systems?
Doris Woerner
Who won a Summit Award in 2017?