Category 1
Which of the following would the assistant identify as the professional tasked with entering data into the electronic health record (EHR) as a patient's examination is being conducted?
Transcriptionist
Receptionist
Scribe
Office Manager
Scribe
A Medical Administrative Assistant receives a referral from a gastroenterologist for a hiatus hernia that requires additional testing. What action should the assistant take?
Contact the insurance carrier
Contact the patient
Contact the office administrator
Contact the referring provider
Contact the referring provider
A medical administrative assistant is processing third-party claims. Which of the following is a claim where a third-party payer refuses to grant payment to a provider due to policy coverage issues?
Clean
Denied
Rejected
Electronic
Denied
A medical administrative assistant is creating an appointment for a patient. What action should the assistant take first?
Clean
Denied
Rejected
Electronic
Confirm the patient or caller's identity
Which of the following tasks is within a medical administrative assistant's scope of practice?
Administering medications
Performing phlebotomy procedures
Managing accounts receivable
Prescribing Treatments
Managing Account Receivable
A medical administrative assistant is scheduling a follow-up visit for a patient who requests a reminder via text message. Which of the following actions should the assistant take?
Verify the patient's home address
Verify the patient's Social Security number
Send an appointment card in the mail
Verify the patient's phone number
Verify the patient's number
A medical administrative assistant is performing patient check-out at the end of a new patient appointment. Which of the following forms should the assistant provide a patient to obtain previous health history documents?
Medical records release
Notice of privacy practices (NPP)
Advance Directives
Procedure Consent
Medical Records Release
When is it appropriate for a medical administrative assistant to use speaker phone when listening to office voicemail?
When the assistant is busy interacting with patients entering the office
When the assistant receives a call from another office regarding a referred patient
When the assistant confirms patients have left the office for the day
When the assistant is asked to take a call while escorting a patient to the examination room
When the assistant confirms patients have left the office for the day
What must a medical administrative assistant complete before a patient procedure can be performed?
CMS-1500 claim form
Referral to the primary care provider
Explanation of benefits (EOB)
Preauthorization
Preauthorization
A medical administrative assistant is establishing a schedule matrix using an electronic health record (EHR) system for a provider's office. Which of the following actions should the assistant take first?
Navigate to today's date
Block times when provider is unavailable
Use the modified wave method schedule template
Adjust the matrix to a wave schedule template
Block times when provider is unavailable
An established patient requests a routine physical examination during a provider's scheduled week of vacation. Which of the following statements should the medical administrative assistant make to the patient?
"I will check with the provider to see if they can make adjustments to their schedule and let you know"
"I'm sorry, but your provider is going to be out of the country that week on vacation"
"Your provider is unavailable during the time, but I have a couple of times the following week that might work"
"Your provider isn't available during that time, so I will go ahead and schedule you with another provider in our office"
"Your provider is unavailable during that time, but I have a couple of times the following week that might work"
What must be provided to a patient on a first visit, as required by HIPPA?
An authorized form
Notice of privacy practice (NPP)
A consent form
Patient's Bill of rights
Notice of Privacy Practice (NPP)
Which of the following involves groups of health care providers working in collaboration to provide high-quality patient care to Medicare recipients ?
Accountable Care Organization (ACO)
Exclusive Provider Organization (EPO)
Health Maintenance Organization (HMO)
Preferred Provider Organization (PPO)
Accountable Care Organization (ACO)
What referral is used in an emergent situation?
Regular
Self
STAT
Which of the following is required to establish medical necessity on a patients encounter form?
Diagnosis code
Insurance carrier's identification number
National Provider Identification (NPI) number
Place of service (POS) code
Diagnosis Code
Which of the following is an example of a community resource for patients who require assistance with care following a surgical procedure?
Occupational Safety and Health Administration (OSHA)
Poison Control Center
Home Health Services
Centers for Disease Control And Prevention (CDC)
Home Health Services
A medical Administrative Assistant is performing patient reception area maintenance tasks. Which of the following tasks is outside the assistant's scope of practice?
Arranging magazines and replacing those that have been torn or defaced
Dusting tables and rearranging chairs that have been moved
Cleaning the autoclave
Sanitizing toys, windows, and doorknobs
Cleaning the Autoclave
An 85-year-old patient, who is accompanied by a family member, asks a medical administrative assistant to clarify instructions regarding a procedure. Which of the following actions should the assistant take?
Observe the patient's nonverbal behavior to verify that they understand the information
Clarify the information with the patient and their family member in the waiting room
Avoid paraphrasing if the information must be repeated for the patient
Tell the family member that the information will need to be reviewed privately with the patient
Observe the patients nonverbal behavior to verify that they understand the information
What is the location of the femur?
Upper part of the arm
Upper part of the leg
Upper jaw
Pelvic region
Upper part of the leg
A medical Administrative assistant is completing check-out for a new patient. Which of the following documents should the assistant request from the patient to document their medical power of attorney?
Release of information form
Advance directives
Informed Consent
Insurance Consent
Advanced Directives
A medical administrative assistant is processing claims for patients who are insured by a joint state and federal insurance program. Which of the following programs provides health care coverage to patients from a low-income population, certain age brackets, and those who has disabilities?
Medigap
Medicaid
Medicare Part A
Medicare Part D
Medicaid
A patient presents with chest pain, shortness of breath, heartburn, jaw pain, and syncope. What condition might the patient be experiencing?
Sickle Cell Anemia
Stroke
Pertussis
Heart Attack
Heart Attack
Which of the following represents a negative number on a patient's account and indicates an overpayment has been made?
Credit Balance
Balance Due
Routing Number
Debit
Credit Balance
What type of housing for patients provides help with ADLs such as feeding, bathing, dressing, and ambulating?
Independent living facility
senior housing
Assisted living facility
Long-term care facility
Long-term care facility
A patient returns to the medical office to obtain a prescription refill, but the medical administrative assistant informs the patient it is too early for the refill. The patient becomes agitated and upset. Which of the following types of communication should the assistant use with this patient?
Assertive
Passive
Therapeutic Touch
Active Listening
Active Listening