Document Scanning
This dashboard is used to identify missing business documents and/or signature cards.
What is a Controls exceptions Dashboard.
An employee did not process transactions correctly resulting in cash differences.
What is *Month End Net Cash Differences Greater than 500.
This tools should be reviewed daily for cash difference monitoring and assignment accuracy.
What is Dashboard.
Month end net cash differences greater than $500 impacts CMR.
Monthly cash difference greater than $_____ impacts score card.
What is Blank?
What is greater than $5000.
A scan icon or bar code appears on most internal documents printed from CA or Branch Content Manager; a document that has a bar code must not be scanned with an _______ cover sheet.
What is External document.
An employee failed to complete and scan a new signature card, W-8, or W-9 into EIV, as required, after completing account or customer maintenance.
What is Missing in EIV - Signature Card or W8 / W9 After Legal Name or Ownership Change Maintenance.
Buy / sell transactions must be processed on TE for the following:
What is
*Branch Keys and Combinations Violations*-CMR
Branch did not record entities with a balance in Teller Express or accessed entities that did not match the access recorded in the Branch Key and Combinations Tool on the same day.
*Keys & Combinations Exceptions* -Scorecard
Branch will fail the metric if _____ or more in-scope violations occur within a rolling ______ month period.
Fill in the blanks.
What is two or more , and three months.
Scanned documents display on EIV within _____ business days.
What is four.
Branch did not record entities with a balance in Teller Express or accessed entitiesthat did not match the access recorded in the Branch Key and Combinations Tool on the same day
What is * *Branch Keys and Combinations Violations.
Form used to correct/reassign cash difference.
What is Cash Difference Change Request.
PNF loss greater than $_____ impacts CMR.
PNF loss greater than $_____ Impacts Scorecard.
Fill in the blanks.
What is $1000 for CMR
What is $5000 for Scorecard.
What document types should be scanned individually in separate All-in-One scans?
What is
Branch did not complete a transfer of custodian assignment change correctly.
What is Transfer of Custodian Validation.
When balancing, have a second employee help look if you have a difference more than $___.
What is $100.
An employee did not register an inbound email complaint through the Customer Assist 'Complaint' link.
What Scorecard metric and CMR report are impacted?
What is Inbound Email Complaints Not Registered / Complaints Not Registered (Inbound E-Mail.
What is the resolution when documents can't be scanned due to All-in-One malfunction / error message?
What is clean the All-in-One, submit an Alyx ticket if issues continue.
Branch did not remove ATM or Vault custodian within 10 days after monthend when employee had a net cash discrepancy over 500 dollars.
Or
Did not keep the employee unassigned as custodian for at least 60 days.
What is Transfer of Custodian Cash Differences.
Tool in Homepage used to review transactions.
What is Transaction Line Record.
An employee violated the company's email policy by sending multiple external emails with prohibited content, such as inappropriate language, internal information, private data, customer transactions, or Code of Conduct breaches. The report tracks those with two or more violations in the current month or repeated violations over the past three months.
What scorecard metric does this impact?
What is High Risk E-Mail Violations (Outbound E-mail).