Phone Etiquette
When am I supposed to be logged into Cisco que?
What is ready status 8am and throughout the day
What is the role of CMS?
When do you put a scheduling comment of who is brining in a minor?
What is at every encounter
What the appropriate time to return a call or a voicemail?
What is 30 minutes
What appropriate actions do you take when scheduling a minor?
What is verifying the adult brining the minor in and completing a consent for treatment if needed
Who is responsible for managing the 15 minutes gap that prevent appointments from being scheduled?
What is you
How quickly do we answer a call?
What is 45 seconds
What is the maximum amount of time to close out cerner messages?
What is 5 days or less
What is the amount cerner messages at the end of day?
What is 10 messages or less
What is the appropriate way to answer a phone call?
Answering with a smile and warm greetings
What is responding to myhealth messages?
What is 30 minutes
What daily practice do we do related to Overbooks?
What is scan the schedule for appropriate time slots and frequent dnka CO's.
How do we handle angry CO's on the phone?
What is stay calm, actively listen and focus on solution
How is Hedis related to customer service?
What improves customers overall health and wellness
What is the minimum numbers of referrals to follow up or close out in a week?
What is 5