Interpersonal/
Intrapersonal/
Intercultural
Communication
Intrapersonal/
Intercultural
Communication
the process of using symbols to exchange meaning
Communication
reducing a complex issue or topic to a level of simplicity that distorts the truth and ignores important details, leading to misunderstandings or inaccurate conclusions
Oversimplification
the study of how we use body movement and facial expressions
Kinesics
the process of revealing information about yourself to others that is not readily known by them
Self-Disclosure
the three key components of groups
size, goal orientation, and mutual influence
placing one’s own culture and the corresponding beliefs, values, and behaviors in the center
Ethnocentrism
actively considering the situation from different viewpoints, including your own, the other person's, and even a neutral perspective
Pillow Method
the study of how our use of space influences the ways we relate with others
Proxemics
messages that go beyond recognizing another’s existence by confirming what they say or how they feel
Acknowledgement Messages
occurs when a group prioritizes conformity and harmony over critical analysis and sound decision-making, leading to suboptimal outcomes
Groupthink
awareness and understanding of one's own thought processes
Metacognition
the unconscious assumptions people make about the relationships between personality traits, often leading to quick judgments about others based on limited information
Implicit Personality Theory
the term we use to describe vocal qualities such as pitch, volume, inflection, rate of speech, and rhythm
Paralanguage
the “overall feeling or emotional mood between people”
Communication Climate
influence the ways we communicate with other members, and ultimately, the outcome of group participation
Norms
the power of dominant groups
Privilege
ignoring or avoiding certain information or topics of conversation, essentially shutting out or blocking out specific parts of a message
Insulated Listening
nonverbal acts through our use of spaces we occupy
Environment
the difference in thought process, interpretation of events, and perceptions
Cognitive Conflict
the practice of shifting between different languages, dialects, or speech styles depending on the social context, audience, or situation, often to adapt one's communication to fit in with different cultural, professional, or social environments
Code-Switching
Three aspects of Intrapersonal Communication
1) Self-Concept
2) Perception
3) Expectation
obstacles that impede effective communication by hindering someone's ability to actively process and understand information
Listening Barriers
the study of how people use time
Chronemics
this conflict management style shows a moderate degree of concern for self and others, and a high degree of concern for the relationship itself
Obliging Style
we form these groups to accomplish work, perform a task, solve problems, and make decisions
Secondary Groups