COMMUNICATION
HEALTH CARE SETTINGS
Care Team
Facilities
Chain of Command
100

Type of communication that involves the use of words, spoken or written.

Verbal Communication

100
What is the health care setting where a person receives 24-hour skilled care?

Long Term Care (LTC)

100

The member of the care team who performs assigned tasks, such as measuring vital signs, provides or assists with personal care, such as bathing residents and helping with elimination needs

Nursing Assistant (NA)

or

Certified Nursing Assistant (CNA)

100

What are the inspections called that are performed by the state agency that licenses facilities, that are done to periodically to ensure that long-term care facilities and home health agencies are following state and federal regulations?

Surveys

100

When a nurse acts upon the instructions of a physical or when a nursing assistant carries out instructions given to her by a nurse. It describes the line of authority and helps make sure that residents get proper health care.

The Chain of Command

200

Type of communication that is done without using words

Nonverbal Communication

200

Medically necessary care given by a skilled nurse or therapist that is given in Long Term Care (LTC).

Skilled Care

200

The member of the care team who manages and provides skilled nursing care, administers special treatments and gives medications prescribed by a physician.

Registered Nurse (RN)

200
An independent, not for profit organization that evaluates and accredits healthcare organizations. It focuses on improving the quality and safety of care given to patients, clients, and residents.

The Joint Commission

200

The legal term that means someone can be held responsible for harming someone else

Liability

300
Effective communication includes: Sending information, receiving information, and giving ____________.

Feedback

300

The number of days a person stays in a healthcare facility is called?

Length of Stay

300

The member of the care team who diagnoses diseases or disabilities and prescribes treatments and medication.

Physician or Doctor (MD)

Doctor of Osteopathy (DO)

300

A course of action that should be taken every time a certain situation occurs. For example Healthcare information must remain confidential

Policy

300

This term defines the tasks that health care providers are legally allowed to do as permitted by state or federal law

Scope of practice
400

The nurse assistant should avoid using these phrases that are used over and over again and do not really mean anything. What are these phrases called.

Cliches

400

Care that is provided in a person's home?

Home Health Care or Home Care

400

The member of the care team that evaluates a person and develops a treatment plan to increase movement, improve circulation, promote healing, reduce pain, prevent disability, and regain or maintain mobility.

Physical Therapist (PT)

or

Doctor of Physical Therapy (DPT)

400

The method or way of doing something. In a facility it explains what form to complete, when and how often to fill it out, and whom to give it to.

Procedures

400

The nursing assistant carries out instructions given to them by what care team member

Staff nurse such as RN or LPN

500

Body language such as movements, facial expressions and posture are examples of what type of communication?

Nonverbal Communication

500

Type of health care setting that is a residence for people who need some help with daily care, such as showering, meals, and dressing.

Assisted Living

500

The member of the care team that identifies communication disorders and teaches exercises to help the resident improve or overcome speech problems.

Speech-Language Pathologist (SLP)

or

Speech Therapist

500

Daily tasks that an NA helps a resident do such as bathing, skin care, nail care, hair care, mouth care, walking, eating, drinking, dressing, transferring, elimination are called....

Activities of Daily Living (ADLs)

500

When planning care, RNs or LPNs decide which tasks can be performed by a nursing assistant and ask them to complete those tasks. What is it called when the nurse asks a nursing assistant to perform a task?

Delegation