Types of Communication
This type of communication involves the use of spoken or written words or sounds.
What is verbal communication?
When communicating with residents, nursing assistants should always do this first.
What is greet the resident by their preferred name and identify themselves?
These are phrases that are used over and over again and do not really mean anything.
What are clichés?
When communicating with a resident with hearing impairment, you should always check this device.
What is a hearing aid?
When answering the phone at work, you should always identify these two things.
What are the facility’s name and your own name and position?
This system of learned beliefs and behaviors can influence communication styles and comfort with touch or eye contact.
What is culture?
Smiling, leaning forward to listen, and nodding are examples of this kind of communication.
What is positive nonverbal communication?
This is the term for information based on what you see, hear, touch, or smell.
What is objective information (or signs)?
Using slang or profanity can create this in communication.
What is a barrier to communication?
When communicating with a resident who is visually impaired, you should always do this when entering the room.
What is identify yourself?
Giving out information about staff or residents over the phone is a violation of this.
What is confidentiality?
When caring for residents who speak a different language, nursing assistants should use these tools to improve communication.
What are picture cards, gestures, or translation devices?
Rolling your eyes or crossing your arms in front of your body are examples of this.
What is negative body language?
Information that is reported by the resident and may or may not be true is called this.
What is subjective information (or symptoms)?
These unconscious behaviors are used to release tension or cope with stress.
What are defense mechanisms?
When assisting a visually impaired resident to walk, you should walk in this position.
What is slightly ahead, letting the resident grasp your arm?
This is an important part of a nursing assistant’s job and must be answered promptly.
What is answering call lights?
Abbreviations like CPR, BP, and EKG are used in healthcare for this reason.
What is to communicate more efficiently and accurately?
Communication that does not use words is called this.
What is nonverbal communication?
Nursing assistants should use this kind of language and smile often when communicating.
What is positive language?
Not understanding the resident’s language is an example of this.
What is a barrier to communication?
When communicating with residents with mental health disorders, you should avoid doing this.
What is talking to them as if they were children?
Before leaving the room, say this after every interaction with a resident.
Thank you!!
What is one way that culture can influence how people communicate in a healthcare setting?
What is the level of comfort with eye contact or personal space?
What aspect of communication can change the meaning of words and affect how a message is received?
What is tone of voice?
What should a nursing assistant do before leaving a resident’s room to ensure effective communication?
What is tell the resident when you are leaving the room?
What can happen if a nursing assistant uses words or slang that a resident does not understand?
What is it creates a barrier to effective communication?
What is one recommended way to communicate with a resident who is angry?
What is to stay calm, empathize, and listen attentively to the resident’s concerns?
What should a nursing assistant do if they need to place a caller on hold while answering the phone at work?
What is politely ask the caller to hold, then return as soon as possible and thank them for waiting?
Why is it important for all healthcare workers to use the same medical abbreviations and terminology?
What is to ensure that communication is clear and everyone understands the same thing?