Communication
Before putting a caller on hold, you should...
Find out if it is an emergency first
Agencies have policies about what color ink may be used in the medical records. Which color is used most times?
Black
What should a NA always do after a resident behaves inappropriately?
Report the behavior to the nurse
Paralysis of one side of the body is called ____________.
Hemiplegia
A lost, absent, or impaired physical or mental function is
A. an illness
B. a physical need
C. a medical problem
D., a disability
D. a disability
List 3 things that can be a barrier to communication.
-unfamiliar language
-cultural differences
-changing the subject
-giving your opinion
-talking a lot when others are silent
-failure to listen
-clichés
-illness, disability, age
You are working in a nursing center. Where would you record information about the person's hygiene, elimination, and sleep?
Activities of daily living flowsheet
What is an example of 2 symptoms that the NA should report about a resident to the nurse immediately?
-chest pain
-slurred speech
-one sided weakness (new onset)
-trouble breathing
When a person has difficulty swallowing, they have _______________.
Dysphagia
List 2 ways you can protect confidentiality when working with computers.
-lock computer when away
-be mindful of people around, where screen is pointing
-do not share passwords/log ins with anyone
What is the correct order of the 3 steps of the communication process?
1. sender sends message
2. receiver receives message
3. receiver provides feedback
When recording information about an incident, how should the NA document?
Use only facts
You should report changes in a resident's condition when?
At once
What is a sentinel event?
An event that causes severe harm or death to a patient
List 3 subjective symptoms that your resident might report.
-headache
-dizzy
-pain
-itching
List 3 forms/types of body language that we use everyday.
-facial expressions
-gestures
-posture
Do you document in the record that you filled out an incident report?
What is an example of an incident that requires a report to be completed?
Fall
Mrs. White has had a stroke and has weakness on her right side. This is known as
Hemiparesis
List 3 objective symptoms you might collect.
-fever/temperature
-cough
-drainage
-redness
-holding head
List 3 ways you can communicate with stroke patients.
-yes/no questions
-keep simple
-agree on signals
-give time
-write
How do you correct an error in a written chart?
Draw a line through it and write the correct info, date and initial.
-NEVER erase or use correction fluid
List 3 guidelines for incident reporting.
-tell what happened
-tell how the person tolerated the incident
-state facts only
-do not write about anything in the report on the medical record
-describe action taken
-include suggestions for change
__________ is when a person laughs or cries out for no known reason.
Emotional lability
List the correct order for donning PPE.
1. gown
2. mask
3. goggles
4. gloves