DUALITY
A device used for those who have difficulty communicating verbally. It is customized with signs, symbols or pictures, that help the resident communicate their needs
What is a communication board?
When someone stays away from a person or issue, instead of dealing with conflict
What is avoidance?
Communication type that uses symbols, such as traffic lights, road signs, memes, and emojis
What is visual communication?
A communication disorder that results from damage to parts of the brain responsible for language; affects ability to speak and understand speech and ability to read and/or write
What is aphasia?
A sense of pride and self-respect; being worthy of honor and respect
The entire situation, background and/or environment that gives meaning to a person's words
What is context?
Restating in your own words what another person has said to be sure that you understand the speaker's meaning and feelings
What is reflecting?
What is an open-ended question?
A communication disorder that involves difficulty communicating but the person can usually comprehend what is being said to them
What is expressive aphasia?
A dedication to making sure that customers' needs are met
What is a service mentality?
The collective customs, attitudes and beliefs of a particular group of people; may relate to ethnic or religious background and/or social groups
What is culture?