Systems / Functions
Which system would you use to authenticate a client?
CNTricity
What would Empowerment Approval be needed for?
Unlike joint personal accounts.
What is most important when closing an account?
The account balance has to be $0 with no pending transactions.
What is Synergy used for?
To view reports
Which system is used for Business Accounts?
TSYS
What is CMSE used for?
Debit card transactions and notes
How much is an Open Term Stop Payment?
$50
$20 annually
What are the three imaging forms for Nonstandard Statements?
Standard, Large, or Enhanced images
Which Synergy application for a returned item?
DDA
What is the criteria for authenticating a client in TSYS/2?
DOB, MMN, Credit Limit, SSN
Which system is used to order ATM cards?
CNB1
How many attempts does a client have before failing authentication?
3
What is the maximum amount of Bank by Mail Envelopes a client can request?
500
What is the 3 digit institution number in Synergy?
309
What is the trans code "IPS" used for? In which system?
Account Previous Statement, TSYS
Which application would you use to close an account?
ASAP
Which officer would you contact for approval first?
The Contact Officer
What status code has to be removed in CNTricity once a returned mail retrieval has been processed?
Status code V
What is Form 1098 for?
Mortgage
What is the sign on code for TSYS?
Soni7798on
Which system would you use to view transactions on an account.
IBS Insight
Name three applications you can access through CNTricity?
CNB1
ASAP
Branch Locator
FIS CSMe
IBS Insight Login
InfoCheck
Opt Out Form
Harland
What are the 5 functions of ASAP?
Account Maintenance
Account Services
Close Account
Research
Transactions Services
In Synergy, when do transactions update on the report?
The day before
How would you locate the shell account in TSYS?
Copy/paste the issue number with the number under "auto deduction"