DT2 Exclu
If the partner driver's account was waitlisted due to a TFL Alert, Compliance Alert, or a CCP issue, on which form should we lodge the contact in?
Compliance Alert Reactivations (Form)
City: London
Product: UberX
How much wait time fee will the driver receive if they waited 32 minutes 29 seconds at the pickup location?
£7.66
What will be the KB and step to follow if the rider is requesting that we ship the item back to them?
[UK, IRL - Rider] Lost Items - Messaging logic
Step 8
Which general KB article should we use to determine if we should triage the contact or not?
[EMEA RIDES ] Automation 2.0
What is a Daisy Chain?
Daisy Chains are reopened contacts where a user continues to write in via the thread where their initial concern was addressed.
What will be the KB and step to follow if the driver is providing feedback regarding difficulty navigating to the pickup location?
Difficult pickup feedback - EMEA excl. SSA/MENA Step 5
What snippet should we use if the driver is asking for additional payment for dropping the item at Greenlight Hub?
I want compensation for returning the item (incl GLH parking fees)
What is the article number of the page that houses the support logic and principles of the EMEA Snowball team?
[EMEA] Snowball Support Process
As per policy, we can apply the referral code manually if the invitee..
Hasn't completed his/her first trip
Signed up less than 2 months ago
They are active with no trip for less than 1 month
The driver is asking for a trip payment review. Upon investigation, we confirmed that there's a GPS issue which is why the driver is underpaid. However, we can also see that the trip is in net fare range. How will we calculate the final trip payment in this scenario?
Follow [UK - R,D] Fare Adjustment Guide -- T&D > T&D: How to adjust a fallback trip where the driver has been underpaid?
What are the names of the sheets where we can check the GLH opening times?
UK City Matrix & UKI GL Calendar 2023
A partner-driver from Manchester is asking for a Vehicle Renewal Form, which KB will you use to resolve the contact?
Regulatory Document Processes
Under what offence category does the code DG40 fall under?
Drugs / Drug Offence
What will be our resolution if we asked the driver for a new receipt (due to alterations) but the car wash doesn't want to give a backdated copy?
We profile the driver (to make sure that the claim is not fraudulent), and apply a cleaning fee as goodwill gesture (flex policy)
Who are the GLH POCs in London?
Saleh Ahmed & Rhianna Robinson
When the documents are rejected on the driver's dashboard, and there is a note on profile "Document Fraud Investigation: [JIRA LINK]", on which sheet should we track the bliss contact?
Doc Fraud Bliss Tickets