Are You Listening?
Translating the emotion you are hearing is known as
What is Emotional Labeling?
The five levels of psychology needs?
What is Maslow's Hierarchy
Putting yourself in the other person’s shoes to consider the problem or issue from their perspective.
What is Empathy?
Oversee the operations of the Negotiations Unit and make assignments of team members based on need(s).
What is the Team Leader
The body's physical need, or addiction, to a specific agent
What is a Chemically Dependent Person
A summary of what was just said is known as
What is Paraphrasing?
Weapons, Drugs, Release of Prisoners and Exchange of Hostages are?
Who, What, When, Where, How
What is Asking Questions?
Establish communications with suspect(s), Attempt to develop rapport with suspect(s), Ascertain demand(s) of suspect(s), Attempt to keep suspect(s) calm.
What is Primary Negotiator
A person with unendurable psychological pain, and having a solution to the problem
What is a Suicidal Person
The nonverbal and short verbal actions which encourage the speaker to express him/herself more fully is known as
What are minimal encouragers?
The statement: you want a large sum of money and transportation is know as?
What is Softening a Demand
Taking the entire conversation and breaking it down to a couple of sentences.
What is Summarizing?
Assist primary negotiator and relieves primary negotiator if need arises
What is the Secondary Negotiator
a person who has disregard for right and wrong or lack of empathy for others and lack of remorse about harming others
What is Antisocial Personality
Questions that avoid “yes” or “no” answers are known as
What are open ended questions?
Food, Cigarettes, Drinks, Media Coverage and Money are
What are Negotiable Demands
Doing this reinforces the belief that they have been heard and understood.
What is Summarizing?
Record/document:
a. Time of all contacts with suspect(s),
b. Demands
c. Deadlines
What is Negotiations Scribe
a person who suffers auditory hallucinations and delusions believing everyone is out to cause the sufferer harm.
What is a Paranoid Schizophrenia
Using the last few words to reiterate what was said is known as
What is mirroring or reflecting?
A request or requirement for physical or mental action.
What is a Demand
This fundamental skill that will help you accurately identify and truly understand a problem and how to respond effectively and appropriately.
What is Listening?
Tasked with interviewing potential witnesses, Family members/friends of suspect or victim that may have information helpful to
What is Intelligence Officer
A mood disorder that causes a persistent feeling of sadness and loss of interest
What is Depression