Supported & Non-Supported
What is the solution number for CCC Supported/Non-Supported?
181128095628956
We will use CHRD for?
We will use the solution to help identify role restrictions
It says my email is already registered
Register for My Account Says Already registered
Solution ID181218020523555
I want to make a quick payment
Let me quickly help you with the link to make the payment, My Account | Quick Pay (allstate.com)
What is Quick Pay
How many billing opportunities are left on my policy?
(New Policy and customer paid the down payment, Auto state Texas)
I can see that you have more 5 bills that will get generated for the policy period.
I want to remove a vehicle on Line 10 Auto Allstate New Jersey Property Casualty Insurance Company (ANJP&C)?
Yes
Do I have roadside coverages?
This is under our job role as we have read the existing coverages.
What will happen if I do not submit the proof for Good Student Discount?
It is required by Allstate, failure to return may impact discounts/premium.
Can I make the payment via cash?
Please refer the below link, for a quick collect Western Union location to make cash payment
www.westernunion.com
What is my due date for next month?
The policy was purchased on 12/15/2022 and is on standard billing with direct mail payment method)
The due date is 15th of every month.
I want to change my mailing address for Line 19 Allstate Vehicle and Property Insurance Company/Deerbrook (AVPIC)?
No as we partially support that policy (Payment, FACTA, and My Account Support).
I want to lower my premiuem and know saving opporunities.
I'm unable to get the user ID correct and do not know My Account Email address as well.
We will check if customer needs to change/update the My Account email address and collect the additional infortmation to update. Once Authentication done and collected additional information we will update and share the user ID.
My Auto Payment is not yet deducted, why?
(Day: Sunday)
Can I change the due date?
Customer is on EZP, and policy status is cancel.
I can see that the cancellation notice is issued and thus ineligible for a change in withdrawal date until the cancel bill is satisfied.
I want to add beneficiary.
Unfortunately, we do not service Life Insurance Policies through this channel of communication. You will need to contact the Allstate Life Insurance Center at 800-366-1411 for assistance with your life insurance inquiry. They are open Monday through Friday from 8AM - 7PM (CST).
What if I change my coverages?
I want to submit my defensive driver course certificate.
You can do one of the following:
• Send it to our support team at Fax # 866-546-9509 or
• Email it to our support team at email AllstateCustomerDocuments@allstate.com
Please make sure that you write your policy number on any proof you send in.
If the document is not received within 7 days, the task will be closed.
Our team will process the details within 7 days.
I'm getting the pop up, I'm on auto payment and using my credit card now.
Customer is on EZP
Please make the payment manually using echeck method only or else the Auto Pay will be auto removed along with the discount associated if any, in case you use credit/debit card.
I'm trying to update the card details but unable to.
Customer is on EZP.
Easy Pay Plan (EZP) > Change EZP to RCC
I've critical illness insurance and want assistance on that.
Sorry as we do not service Allstate Benefits through this channel of communication. You may contact the Allstate Benefits customer care center at 800-521-3535 hours of operations are Monday-Friday; 8am to 8pm EST.
I want to have full coverage and discuss the options
Give advice or recommendations must be transferred to Licensed Service.
I'm unable to esign not sure why!!!!
We will check if using the Allstate Mobile App as customer can esign on My Account web version only. We will also suggest using a different browser and enable the pop-up blocker.
I'm unable to make the payment
(You are able to see that the payor is Mortgagee)
We can see that the Mortgagee is the payor and thus request you to get in touch with the Mortgagee. If you are looking to change the payor, I'll be happy to assist you.
Can I suspend my Auto Pay?
1) You can request to suspend the upcoming payment scheduled using the below steps.
2) Then within 7 days of the due date, please make the payment to avoid the cancellation. The suspension is only valid for one cycle and from next month the Auto Pay will continue.
3) Please make the payment manually using echeck method only or else the Auto Pay will be auto removed along with the discount associated if any, in case you use credit/debit card. Once placed the request for the suspension it cannot be reversed.
You should be able to do it yourself via the My Account/Allstate Mobile App in the Payment Center. You will need to click Edit Auto Pay like you are going to make a payment and you should see an option to suspend the payment online.
To make the payment using echeck, you can refer the below link.