Any person or organization that receives a product or service (Output) from our work activities (Process).
Who is Customer
100
Another word for Non-Value Add Activities.
What is waste?
100
Root Cause Identification.
What is the Analyze Phase?
100
A visual representation used to measure process performance over a defined period of time, and to identify performance patterns or trends.
What is a Run Chart?
100
The Greek letter used to describe variability and is an indicator of how likely errors are to occur.
What is Sigma?
200
The expression of customer needs and desires.
What is the Voice of the Customer (VOC)?
200
Available Minutes for Production / Required Units of Production (Customer Demand).
What is Takt Time?
200
SIPOC Map.
What is the Define Phase?
200
A visual depiction of the upper and lower statistical limits of a product, process, or system, that help determine if a process is "in control."
What is a Control Chart?
200
The average difference from the average.
What is Standard Deviation?
300
Types of customers
What is internal and external?
300
A Japanese term that means "mistake-proofing". A mechanism in a lean manufacturing process that helps an equipment operator avoid mistakes.
What is Poka Yoke?
300
Benefit/Effort Matrix.
What is the Define Phase?
What is the Improve Phase?
300
This chart is based on a principle which states 80% of our problem can be explained by just 20% of the causes.
What is a Pareto Chart?
300
The risk of rejecting the null hypothesis when in fact it is true.
What is Alpha Risk?
400
Customer expectations regarding an aspect of a product or service (e.g., quality, speed, etc.).
What are Critical Customer Requirements (CCR's)?
400
A system for dramatically reducing the time it takes to complete equipment changeovers.
What is SMED (Single-Minute Exchange of Dies)?
400
Visual Process Controls.
What is the Control Phase?
400
This graph displays measurements or observation points over a specified period of time, and helps identify meaningful shifts in the average.
What is a Time Series Plot?
400
The quantifiable comparison of the Voice of the Customer (spec limits) to the Voice of the Process (control limits).
What is Process Capability (Cp)?
500
The ___ model is helpful in understanding different types of customer needs.
What is the Kano Model?
500
The five S's of a 5S (In order).
What are Sort, Set in Order, Shine, Standardize, Sustain?
500
Determine Process Capability.
What is the Measure Phase?
500
This type of graph relates two variables as a quick way to assess correlation.
What is a scatter diagram?
500
A method to determine whether the observed difference between the process and the sample are due to chance alone or if an identifiable cause exists to explain that difference.