Groups Glossary and Terms
What is a Group Leader?
The person that handles the bookings and the changes in the group
How many Affinity Groups can a group Leader create per sailing?
1
What is an Affinity Group?
A type of group that is traveling together with a common interest or affiliation (e.g. reunions, birthdays, weddings, scrap booking).
How many rooms can an agent block for a group?
50 strms
What is to allocate?
To select a specific stateroom number instead of a guarantee. All staterooms must be allocated at the time of group creation.
How long is the courtesy hold for a CO Group?
30 days
If a booking shows too be unbalance due to a higher guest count on the dining what should you do?
Balance it Using the Group Inventory Balancing tool
Can groups get a courtesy hold extension?
Yes, approved by a supervisor, TL or RSS
What is Charter?
A specific Travel Agency or Organization buys-out a large quantity of space on a specific sailing. There are two types: full charter and half charter.
True/False: To secure any held group rates, bookings must be created with names and full deposit
True
How do I know if a group is or will be Corporate/Incentive?
You must ask questions such as:
Are you going to pay with a corporate Credit card?
Is your company going to pay for that?
If an NRD booking is transferred into a group, can group rates be honored?
No
What does NGP stand for?
New Gap Program
If the guest does not have the name of the guest to be booked, what is the placeholder name and last name we must use?
Empty Spot
what does NGP it indicate when added in a group?
Group rates where available when the group was created and they'll get GAP and TC
Starting on _/_/_ we do not offer double name changes?
10/5/24
What is a SUM Group?
group in which more than 50% of the guests are under the age of 21
What are the 4 requirements to follow to consider a SUM/family group?
There must be one adult (at least 21 years of age) in each stateroom.
Prepaid gratuities must be added for the entire group.
The Group Leader must provide a lump sum security deposit of $100 per minor/guest under the age of 21.
The Group Leader must sign and return a Group Leader Acknowledgement of Responsibility Form
What is Value Add?
Authorization for Group Leaders to charge their clients over the gross amount due. The amounts must be for services or products not offered by RCCL and must be requested and approved by the sales team.
Since the Tour Conductor is the average at double occupancy of the CFs, are single rooms applicable?
Yes, they are applicable