HR 1
This policy establishes uniform standards for recruitment and hiring to ensure fair, lawful, and inclusive selection practices across Childhelp.
Recruitment and Selection
This Policy establishes a structured and transparent process for employees to raise workplace concerns or complaints regarding conditions of employment, interpersonal conflicts, or perceived violations of company policy or applicable law.
Grievance Policy
This policy ensures that any service delivered using technology, such as telehealth, digital case documentation, or virtual communication, is conducted in a secure, compliant, and consistent manner. It protects client confidentiality, mitigates IT-related risks, and sets clear expectations for how Childhelp’s systems must be used to support safe and effective service delivery.
Technology-Based Service Delivery Policy
This policy ensures that referrals made by Childhelp staff are based exclusively on client needs and objective service criteria. The purpose of this policy is to protect the integrity of the referral process and ensure that it is free from conflicts of interest, financial incentives, or personal affiliations.
Ethical Referral Policy
True or False: As a condition of employment, Childhelp employees are required to complete and pass all background checks and screenings consistent with legal or contractual requirements.
True
This policy protects the legal and ethical rights of all clients by informing clients of their rights and responsibilities, providing fair and equitable treatment, and providing clients with sufficient information to make an informed choice about Childhelp and its services
Clients Rights and Responsibility Policy
This policy establishes the requirements and controls necessary to protect sensitive data, whether verbal, electronic, or paper-based, from unauthorized access, disclosure, alteration, or destruction. It also defines workforce responsibilities in upholding Childhelp’s Information Security Program and reinforces our culture of privacy, compliance, and accountability.
Security of Information Policy
This policy ensures that decisions made within Childhelp are conducted in accordance with legal requirements under California law and adhere to federal regulations governing tax-exempt entities. The policy aims to prevent any conflict of interest that might compromise the integrity of the organization or contravene the standards set by federal and state oversight bodies.
Conflict of Interest Policy
This policy ensures that every new hire receives the foundational knowledge and tools necessary to contribute effectively while embracing Childhelp’s mission, values, and culture from day one.
This policy provides a secure and confidential method for employees, volunteers, board members, contractors, and stakeholders to report suspected unethical, illegal, or fraudulent activities within the organization.
Whistleblower Policy
The purpose of this policy is to establish enforceable standards for the appropriate use of social media by Childhelp employees to protect organizational integrity, client confidentiality, and compliance with applicable laws. Social media platforms include, but are not limited to: Facebook, LinkedIn, Instagram, X (formerly Twitter), Reddit, YouTube, Snapchat, Pinterest, Telegram, Bluesky, personal blogs, and other similar platforms.
Social Media Policy
This policy ensures that all decisions within Childhelp are made impartially and equitably, without bias, favoritism, or undue influence. This policy reinforces Childhelp’s commitment to merit-based decision-making in hiring, procurement, service delivery, and all other organizational practices. It is grounded in ethical standards and legal obligations under state and federal law.
Preferential Treatment Policy
This policy establishes the requirements for staff supervision at Childhelp. It ensures that supervisory activities are consistent, documented, and aligned with applicable laws, licensing standards, and organizational service delivery expectations.
Supervision Policy
The purpose of this policy is to outline expectations for hiring and working with independent contractors and temporary workers, ensuring compliance with legal standards and alignment with Childhelp’s mission
Independent Contractor Policy
This policy ensures that all technology acquisitions are safe, reliable, compatible, secure, and cost-effective. It supports consistent compliance with legal and operational standards while protecting Childhelp’s systems and data.
Technology Purchase Policy
The purpose of this policy is to govern client and/or legal guardian access to their record and ability to amend records, consistent with confidentiality protections, safety considerations, and applicable legal requirements, regulations, and standards.
Access and Amending Case Records Policy
The purpose of this policy is to establish a consistent and structured approach to evaluating employee performance at Childhelp. This policy ensures that all employees are assessed regularly based on defined goals, job expectations, and core competencies, supporting accountability, professional growth, and alignment with organizational objectives.
Performance Management Policy
This policy ensures that Childhelp maintains accurate and up-to-date personnel records, verifies that each employee is qualified for their position, and complies with all applicable legal and regulatory requirements
Personnel Records Policy
It is the policy of Childhelp to achieve efficient and effective technology and information management to support programs, sufficiently support current and future operations and service delivery; establish standards for acceptable uses of computer resources; foster informed decision making; facilitate accountability, transparency, and collaboration; and preserve and ensure access to information and records for the benefit of our stakeholders
Technology Information Management Policy
This policy outlines how Childhelp collects, uses, discloses, and safeguards client information. Childhelp is committed to maintaining the highest standards of confidentiality and ensuring the protection of personal and sensitive client data.
Client Confidentiality and Privacy Polic