What Hot This Month?
True or False
You can place Monthly Newness & Viral Sku's on hold a week in advance.
False.
Absolutley NO setting aside or pre-selling ANY monthly newness or viral sku's unless directed otherwise.
How long do you have to respond to someones email?
How long do you have to respond to someones text?
Email: 1 week
Text: 48 Hours
When do you add notes to a clients profile?
in the moment or immediately after they leave.
How do you properly make an appointment for a client interested in an item that hasnt released or is restocking?
Appointments should have: Style Number, Name, Color code, and Size if applicable in both the title and decription. For viral sku's pre-launch items please add if client is interested in purchasing or just wants to see in description.
When can you share photos and prices of Monthly Newness?
1 week before the official launch day.
True or False
You can delete corporate pushed follow-ups.
FALSE
Name 3 important things to add to a clients profile?
Important Dates: birthday's, anniversarys, trips
Color Preferences
Style Preferences
Lifestyle
Shopping Habits (online vs in-store)
What is our penetration goal?
25%
What is the difference between Viral Sku's & Monthly Newness?
Viral Skus: This refers to product SKUs that have been identified as highly anticipated new or back-in-stock styles by our Buying team.
Monthly Newness: This refers to regular monthly product releases and/or refreshes
When can you mass message multiple clients?
Only when directed to.
Name 3 of the 6 new Dynamic Lists.
New Customer/Prospects
New to Client Book
Client Book Recommendations
Lapsed Customers
Upcoming Important Dates
Top Customers
What is our Internal Influence Sales Goal for FY27 (%)?
50%