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Driving Req.'s
MDT & VOIP
On the Road
On the Road Again
Customer Experience
100

 Coach Operators shall have the following items in their possession whenever operating a Community Transit vehicle. Required items. (Clue 9 Items)

1. A valid WDL- CDL class A or B w/ Passenger endorsement and air-break restriction lifted.

2. Current DOT medical examiner's certificate.

3. ADA stop announcement Reference Guide

4. Approved Uniform

5. Approved and accurate timepiece set at Dispatch time.

6. Run card & Route Map

7.  Bus Plus books

8. Appropriate rider and driver alerts.

9. A visible CT employee access badge to be worn while at base and in possession while operating a CT vehicle.

Section 1.1

100

What two types of information should not be transmitted over the radio?

1. Do not transmit personal messages of any type on the radio.

2. Do not use any personal names on the radio unless otherwise directed.

 Section 2.1

100

During inclement weather when are operators permitted to turn off the retarders and regenerative braking?

  • Coach Operators may be directed by Dispatch to turn off retarders/ regenerative breaks while on the road.
  • When encountering icy conditions or slippery surfaces, contact Dispatch for permission to turn off retarders/ regenerative braking.

Section 3.12.3

100

Coach Operators must notify “_____ and _____” in writing within “_____” days of all traffic convictions.

They must notify Risk Department and Transportation Management within 30 days of all traffic convictions.

Section 3.1.2.A

100

An operator has called in to report a passenger has brought a firearm aboard the coach.  How should Dispatch respond?

  • Confirm the location of the coach.
  • Verify if the passenger is brandishing or threatening anyone with the firearm.
  • Instruct them to continue unless a threat is posed.
  • Notify Transit Police.
  • Instruct them to complete an Event Report upon return to base. 

Section 6.6

200

What are the suggested items an operator should have in their possession when operating a Community Transit vehicle? Clue: 7 items

1. Coach Operator SOP

2. Any available Metro or Everett Transit consumer time tables for connecting routes.

3. Pen or Pencil

4. Trip planning card/ paper.

5. Paper towels/ wet wipes

6. Flashlight

7. Smart card quick reference guide

Section 1.1.7

200

When should a SAT be activated?

When the safety of a person is physically threatened and using the radio could make the situation worse.

2.4.2

200

When is it permissible to use alternate deadhead routes?

If there is a need to deviate from routes issued by CT or as indicated on runcard contact Dispatch to request alternate route and explain why.

Section 3.32

200

Dispatchers should instruct a coach operator to use hand and arm signals to direct other vehicles and pedestrians around them when their coach is broken down. True or False

FALSE.

Section3.1.3

200

What should you do if an operator calls to report that a service animal is displaying threatening behavior on their coach?

Ask the operator to describe the threatening behavior.  A service animal may bark to alert their person, and this can be perceived as aggressive or threatening behavior to someone who is afraid of animals.  If the animal is displaying threatening behavior, have the operator inform the passenger that their service animal must be under control or that it cannot continue on the trip.

Section 6.9.8.H

300

What are the three pieces of coach check out paperwork?

1. Pre- Operation Safety Inspection form

2. Damage Report Card

3. Bad Order Slip

Section 1.3

300

During a SAT alarm when will Dispatch contact Law Enforcement?

  • There is not response to their call.
  • Dispatch receives any answer to the question other than “No, I tripped it by mistake.” Keyword MISTAKE

Section 2.4.2.F

300

When should an operator contact dispatch and fill out an event report?

  • Whenever and unusual incident occurs contact Dispatch from time and place of the occurrence and fill out Event Report.
  • When in doubt about whether or not it is in an unusual incident, contact Dispatch and fill out an Event Report.

Section 3.38

300

During inclement weather when are operators permitted to turn off the retarders and regenerative braking?

  • Coach Operators may be directed by Dispatch to turn off retarders/ regenerative breaks while on the road.
  • When encountering icy conditions or slippery surfaces, contact Dispatch for permission to turn off retarders/ regenerative braking.

Section 3.12.3

300

What age can a child ride a coach unattended?

6 years old.  Children under the age of 6 must be accompanied by a fare paying person.

Section 6.10

400

During the coach check out process an operator should report any unattended items that are H.O.T. What does this acronym stand for?

H. Hidden

O. Obviously suspicious

T. Not in a typical location

Section 1.4.2.F.1

400

What are “fallback communications”?

Fallback communications are when an open voice channel is available in for temporary coverage for defective equipment, or system failures that impact data communication with Dispatch.

Section 2.4.2.5 

400

When can transportation be refused?

  • Are violating company rules.
  • Have extremely offensive personal hygiene.
  • Are so ill or incapacitated they are unable to care for themselves.
  • Have been trespassed from our system by law enforcement officers.

Section 3.39.1 

400

What types of cycles are not permitted on buses?

Gas- powered, motorized cycles are not allowed.

Section 3.14.H

400

What is a bus identifier card?

A trip planning card with routing information utilized by a passenger with a vision or hearing impairment.

Section 6.11.3

500

Name the 7 pieces of required safety equipment on every coach. 

1. Fire Extinguisher

2. 3 red reflective triangles

3. Accident Packet

4. Seatbelt cutters

5. Wheel block

6. First-aid Kit

7. Sand bucket

Section 1.4.I.4

500

What is the default talkgroup for the Service Recovery Operators (SRO)?

“Relief” is the default talkgroup for SRO’s.

Section 2.4.2.6

500

When should an operator fill out the exception log when returning to base?

  • Retuned to base late.
  • Missed all or portions of required rest periods.
  • Time is needed for completing incident paperwork.

Section 3.49.2

500

When choosing to back a coach what procedures must be observed?

  • Contact Dispatch prior to backing.
  • G.O.A.L.= Get out and LOOK, inspect area thoroughly before beginning to back.
  • Turn on 4-way flashers.
  • Tap horn twice before backing.
  • Back slowly.

Section 3.24

500

What type of stops require a stop announcement for ADA requirements?

  • Major intersection.
  • Major transfer points
  • Major destinations.
  • Any location requested by a passenger.
  • (Bus Identifications:  Zones that service more than 1 route).

Section 6.18.2A