Account Numbers
True/False
Note Codes
Wild Card
Final Terms
100

Where can we find the known leading and trailing numbers?

Leading / Trailing and Partial Account Numbers Job Aid (Link also in RM on one and the same page)


100

We must confirm payoff amount 3 times when obtaining PO quote.

False, we must confirm twice.

100
Google maps and USPS results should be posted in this note code:

VERF

100

The CBR can be used to verify what part of the VI?

Auto Loan.

100

What is the minimum day payoff quote required?

10 days

200

What other part of the VI needs to be confirmed with the account number with same source?

YMM OR VIN

200

When verifying vehicle and account details with a lender, first attempt to use open ended questions (ex: Could you verify the Year, Make, and Model?).

True

200
When you leave a message for an employer we use this note code:

OCVL

200
What happens if loan appears closed on CBR?

Unable to proceed with application.

200

How many days of Per Diem can we add to a previously obtained 10 day?

4 days

300

What are the approved sources to verify the account number?

Loan Account statement, Customer, Lienholder (Live Rep or VRU)

300

We must wait two business days before calling for PO when loan is paid down

False

300

Carfax/Autocheck results should be posted in this note code:

CRFX

300

How long has Rich been bald?

Since the 2nd grade

300

Your final terms in CLO should match what note?

OCLV

400

What is Santander's leading numbers?

300 OR 30001

400

When we have a signed contract and confirm straw purchase we should return application.

False, send to fraud with an FRAD note code.

400
When vehicle is confirmed commercial use, we would enter this note code.

FRAD

400

The fail reason for Vehicle has multiple liens is what?

Collateral or current lienholder does not meet COAF requirements.


400

If APR increased or decreased by this amount we send a new contract.

0.12%

500

Customer verified account number that matches CBR, when calling for PO the live rep lets you know to add a 1 on the end, what should be your next steps?

Check leading and trailing list and/or complete conference call
500

We consider an account with late fees to be past due.

False

500

When transferring an escalated customer to SRS we can use this note code:

NOTE

500
If customer changes their address after applying we should add what?

POR STIP

500

If Bridgecrest rep gives a different address besides the one we have confirmed, we do what?

Keep confirmed address in OCLV and put verbally verified address in additional notes section or verf note.

Click to zoom