Mind your Ps (not Qs)
When empowering a Team Member, starting with why shows the power of this.
What is purpose?
In the Quest article, although the new Team Member taped over the interview, her boss was open to these
What are mistakes?
This management style is the opposite of coaching
What is micromanaging?
The Goodman Group’s mission is not to instruct greater well-being but to this: sniipre
What is inspire?
Take a moment to identify this quality of a good coach.
What is patience?
To ensure guests were not disappointed, the bellhop at the Kimpton hotel ran a mile and a half to get this
What is a goldfish?
Managers dual responsibilities include coaching Team Members and this
What is meeting business objectives?
Like Platinum Service, coaching is not one-size-fits-all. Like clothing it must be: ordailte
What is tailored?
According to author Timothy Gallwey, “Coaching is unlocking a person’s potential to maximize” this:
What is their performance?
Teenager Katie Owens’ three-word reminder to Actively Listen
Be here now
"The strength of the team is each individual member. The strength of each member is the team” said this 11-time NBA title-winning coach
Who is Phil Jackson?
Like phones and emails, these are common obstacles to Active Listening:
crattiisdons
What are distractions
To reflect back what’s been said
What is paraphrase?
This type of decision requires discussions with managers before deciding
What is a root decision?
Good coaches know how making this shows you’re actively listening.
What is eye contact?
When empowering a Team Member, make sure they don’t waste time looking for these:
srreeoucs
What are resources?