Coaching A
What is SBI?
Situation
Behaviour
Impact
Walk through a difficult situation using SBI
Give a detailed example.
Shout out (one person from the team) one commitment you made as a Coach (from the last training session)
A solid example required
If you coach for these two reasons, you eliminate the need for counselling. If it goes to counselling, it’s gone
To engage in dialogue that reinforces positive outcomes and behaviour OR To influence a change in behaviour
What is Coaching?
- ongoing engagement with your employees
- individualized discussions - personalized to the employee
- planned discussions, covering skills, positive reinforcement of activities
-focus on goals
What is the difference between Coaching and Counseling
Coaching - non disciplinary
Counseling - follows progressive discipline
What are the benefits of Coaching? You as a coach.
-Ability to influence and model desired behaviors
-Self Motivational
- Learn from your team through fresh perspective
-Deepens relationships with people
What are the benefits of Coaching? For the person being coached
-Vital support when job and culture are new
-Increased confidence and self-awareness
-Boosts enthusiasm and morale
-Improved time management and results
What are the benefits of Coaching? For the Company
-Coaching as a lever for change
-Staff retention and engagement
-Positive workplace culture = employer of choice
-Increased quality though transferring of skills
Name 3 Qualities of a Coach
- self management
- active listener
-ability to motivate
- ongoing communication
How do you motivate your employees?
-Provide Encouragement,
-Actively listening
-Ask for input plus ideas
-Reinforce positive behaviors
-Show appreciation
-Be true to your word – I’ll spend more time next week making sure you’re comfortable with this
-Catch people doing things right! Give people credit and recognition when they are doing things right (don’t always point out what went wrong)
Can I coach on something positive?
Yes
When the last time you did one of these for your employee? Encouraging, positive, showed them you believe in them?
Give a detailed example
Describe each of the different coaching styles and where it fits on the Matrix
-Encourage
-Clarify
-Instruct
-Persuade
Do you need to make coaching a formal event (set-up a meeting, make lots of notes, etc)
No, coaching is ongoing at any time. For example - when you do your floor walks.