Client Experience
The methods clients can receive appointment reminders
What is text and/or email?
Check In
What is the first step to all appointments/walk-ins?
Coconut
What is a new scheduling platform?
Shortcuts
What is a custom booking link?
Languages available
What is English and Spanish?
How far in advance appointments can be scheduled for
What is 30 days?
Required Step to Complete Appointment
What is answer client questions?
Coconut Functions
What is client based scheduling, associate based scheduling, and walk-in management?
Reports
What is a way to get personalized data for you location?
Access Management Help
What is Tech Solutions Jira?
The kind of clients who can use Coconut
Lobby Tab
What is the tab an associate will use to check in client's who don't have an appointment?
Most Common Buffer Time
What is 15 minutes?
Insights
What is ready-made reports?
Service Assignment Help
What is Enterprise Application Administration (EAA) Jira?
Meeting Method
What is in person, phone call, or video call?
Email Link
What is how associates can accept walk ins?
Timeframe in which appointments can be scheduled
What is up to 30 days?
Clients Tab
What is the list of all clients information used in Coconut?
Notifications Tab
What is a way to be alerted when there is a new walk-in or appointment?
Maximum Additional Attendees
What is 3?
Status Options
What is confirmed, in progress, served, completed, no show, and cancelled?
Microsoft Outlook Calendar
What is connected to Coconut?
Ways to view Reports/Insights results
What is total number or percentage?
How you feel about Coconut
What is?