L3 Communication
When we review the QA trends and Top Performer
Team Meeting
Power to Delight
What's the name of my yearly plan
IDP
This tool is used to recognize birthdays, anniversaries, and outstanding actions taken.
Awardco (New Recognition Hub)
You received the notification via email, when is your assigned time you will be taking overflow calls.
Planned Overflow.
It happens twice a week when we review our metrics and important topics.
PD
Goodwill Gesture, Service Claim Guarantee and Power to Delight are examples of empowerment.
Yes, they are.
Where can I find my owns reviews
Performance Review
A monthly recognition program to recognize those advisors that achieve the highest performance results in the Global KPIs, Regional KPIs, or Key attributes within their departments.
Top Performer
You receive a notification when the GOS is at risk, at this time overflow calls will be received.
Reactive Overflow
It notifies us of changes in processes and procedures, for example, InXpress – Opening Traces
Mae's Memo & Max Alerts
A token of our appreciation for a customer's business in an effort to prevent the loss of the customer's business. Only offer to US-billed account holders.
Goodwill Gesture
Show the trainings assigned to your role
Training
The yearly recognition of employees.
Employee of the Year
The following statements are Key Capabilities located in?
• Applying your creative and innovative thinking skills in bringing successful resolutions to high-impact, and complex problems.
• Software skills.
Job Description
Where can I find yesterday's and month-to-date performance? KPI's
Daily Recap
Please show the process how to sign in and send flowers or gift baskets to our customers
Use the computer and show it.
How is our operational knowledge is measure
Quarterly Skills Verification
The quarterly CS recognition of employees from their peers.
EOQ
Please show your planned overflow for the Today, Feb 25th.
Use your computer and explain it.
Happens every two months
Town Hall
Refund for TDX shipment if DHL does not meet the Service Guaranteed delivery time
Service Claim Guarantee
Show me any feedback received from your supervisor
CS Academy
Its mantra is, “I just want it to be perfect for every kid !” At DHL we want it to be perfect for every Customer! Like it we are driven by the same Can Do spirit of getting it right every time so no one is ever disappointed.
Arthur Award
Please show the Criteria to be considered Top Performer
Use the computer to show it. P2