5 Key Moments
This is Key Moment number 1.
What is Warmly Greet Customers?
Partners are required to wear this colored top under their aprons as part of the updated dress code requirements.
What is Black?
These are the 4 steps to tasting coffee.
What are smell, slurp, locate and describe?
This is the 1st Major step in every beverage routine.
What is label the cup (sticker over boxes) and write note on cup?
The 8 step recipe for a tall Mocha Cookie Crumble
What is...
1. 2 Pumps Frapp Roast
2. Pour Whole Milk to lower line on cup
3. Pour Cup Contents into blender pitcher
4. 2 Pumps Mocha Sauce (half dose pump)
2 Scoops Frapp Chips
Add ice with Tall scoop
5. 2 Pumps of Coffee Frapp Syrup Base
6. Blend on #1
Add 1" of whipped cream to bottom of cup
7. Add 7 shakes of chocolate cookie crumble topping
8. Finish
Pour blender contents into cup, top with whipped cream, mocha drizzle in a standard spiral, 4 shakes of chocolate cookie crumble topping and lid with dome.
This is Key Moment number 2.
What is Offer For-Here Ware?
These Starbucks dress-code approved tops can be worn by green apron partners while on shift.
What are ALL black Starbucks issued t-shirts or ALL black purchased t-shirts from Coffee Gear?
The specific number of times you shake an Iced Shaken Espresso.
What is 10 times (no more, no less)?
The label placement location for to-go food items and for-here food items.
What is to the right of the Siren's Eye on respective bag and what is under the plate folded so that customer name is prominently showing?
The fill indicator if a beverage build calls out a “ridge” for a fill line (i.e. for strawberry puree in the Strawberry Creme Frappuccino).
What is the top dot near the bottom of the cold cup?
This is Key Moment number 3.
These are the requirements for tattoos.
What are tattoos are allowed everywhere except the face?
The specific way you measure ice when crafting an Iced Shaken Espresso.
What is filling the ice to the ice line on the shaker?
These are the 4 major steps of the Customer Support Cycle and its cadance.
What are...
1. Brew Coffee - Clover Vertica Skips this Step and only resets timer to current cadence
(Peak: 15 mins, Off-Peak: 30 mins.)
2. Check Lobby (has its own routine)
3. Complete a Cycle Task (Check/replenish ice/dairy based on signals or select one task from cycle task list to complete each cadence.)
4. Assigned by the Play Caller (Complete the Ready-Set-Go Checklist or Complete the Station Card Task or Complete Station Restock.)
The number of espresso shots in each size of Americano.
What is S-1 / T-2 / G-3 / V-4?
This is Key Moment number 4.
What is Direct Hand-Off?
These are the acceptable bottoms under the updated dress code requirements.
What are black or any shade of blue denim, black or any shade of tan khaki bottoms?
These are the differences between the Beverage Recipe and the Beverage Quality Indicators.
What is a beverage recipe specifies the Major Steps and recipe components while the Beverage Quality Indicators provide the visual indicators of a perfect beverage?
These are the 4 Major Steps of the Check Lobby Routine which is inside of the Customer Support Cycle Routine.
What are...
1. Check & stock condiment bar
2. Bus For-Here Ware
3. Check & stock restrooms
4. Finish
(Peak Go Mode Set timer to 15 minutes and return to your deployed position. Off-Peak Continue Customer Support Cycle.)
During all steps of the routine we are working while smiling and warmly greeting customers.
The number of shots for each size of a decaf Coffee Frappuccino blended beverage.
What is T-1/G-2/V-3 shots of decaf?
This is Key Moment number 5.
What is Clean Lobby and Condiment Bar?
This will be the expectation of all green apron partners when the dress code takes effect on May 12th.
What are my clothing and personal expressions must follow the updated dress code to start my shift?
The specific way you will use Beverage Quality Indicators to ensure you are consistently making high-quality beverages.
What is always crafting beverages to recipe, and always comparing your beverage to the Beverage Quality Indicators to validate?
These are the 4 Major Steps of the Peak Play Caller Cycle Routine.
What are...
1. Observe
2. Assess Bottlenecks
3. Resolve Bottlenecks
(Communicate with barista and flex into play where bottleneck is occurring and then communicate with barista to flex out once bottleneck is resolved.)
4. Finish
(Celebrate resolving bottlenecks and baristas working in routine! Provide coaching, if needed, and direction to reset play. Create feedback loop by capturi bottleneck trends for next level leader.)
The number of full dose Classic Syrup Pumps in every size of the Matcha Creme Frappuccino and the Strawberry Creme Frappuccino.
What is T-2 / G-3 / V-4 for Matcha and T-1 / G-2 / V-2 for the Strawberry?