5 Key Moments
This is Key Moment number 1.
What is Warmly Greet Customers?
The number of shots for each size of a decaf Coffee Frappuccino blended beverage.
What is T-1/G-2/V-3 shots of decaf?
The fill indicator if a beverage build calls out a “ridge” for a fill line (i.e. for strawberry puree in the Strawberry Creme Frappuccino).
What is the top dot near the bottom of the cold cup?
This is the 1st Major step in every beverage routine.
What is label the cup (sticker over boxes) and write note on cup?
This is how items are displayed in the Warming Station View.
What is individually with clear status indicators?
This is Key Moment number 2.
What is Offer For-Here Ware?
The label placement location for to-go food items and for-here food items.
What is to the right of the Siren's Eye on respective bag and what is under the plate folded so that customer name is prominently showing?
The 8 step recipe for a tall Mocha Cookie Crumble.
What is...
1. 2 Pumps Frapp Roast
2. Pour Whole Milk to lower line on cup
3. Pour Cup Contents into blender pitcher
4. 2 Pumps Mocha Sauce (half dose pump)
2 Scoops Frapp Chips
Add ice with Tall scoop
5. 2 Pumps of Coffee Frapp Syrup Base
6. Blend on #1
Add 1" of whipped cream to bottom of cup
7. Add 7 shakes of chocolate cookie crumble topping
8. Finish
Pour blender contents into cup, top with whipped cream, mocha drizzle in a standard spiral, 4 shakes of chocolate cookie crumble topping and lid with dome.
?
These are the Major Steps of the Milk Steaming Routine.
What are:
1. Pour milk
2. Aerate milk
3. Auto Steam milk
4. Sanitize Wand
5. Groom milk
?
This is what marking items as "Ready" in the Warming Station View helps ensure.
What is timely hand-offs and alignment with food routines?
This is Key Moment number 3.
These are the 3 numbers to remind us of the proper way to craft the caramel drizzle on top of the beverage.
What are 7/7/2?
This is how long you aerate milk for a latte compared to a cappuccino.
What are 1-3 seconds for a latte and 6-8 seconds for a cappuccino?
These are the 4 major steps of the Customer Support Cycle and its cadance.
What are...
1. Brew Coffee - Clover Vertica Skips this Step and only resets timer to current cadence
(Peak: 15 mins, Off-Peak: 30 mins.)
2. Check Lobby (has its own routine)
3. Complete a Cycle Task (Check/replenish ice/dairy based on signals or select one task from cycle task list to complete each cadence.)
4. Assigned by the Play Caller (Complete the Ready-Set-Go Checklist or Complete the Station Card Task or Complete Station Restock.)
This is the main benefit of the Warming Station View in DPM.
What is to give a clear queue overview, reducing time spent managing orders manually?
This is Key Moment number 4.
What is Direct Hand-Off?
The specific way you measure ice when crafting an Iced Shaken Espresso.
What is filling the ice to the ice line on the shaker?
You should hear this when milk is being steamed correctly.
What is a paper-tearing sound?
These are the 4 Major Steps of the Check Lobby Routine which is inside of the Customer Support Cycle Routine.
What are...
1. Check & stock condiment bar
2. Bus For-Here Ware
3. Check & stock restrooms
4. Finish
(Peak Go Mode Set timer to 15 minutes and return to your deployed position. Off-Peak Continue Customer Support Cycle.)
During all steps of the routine we are working while smiling and warmly greeting customers.
This is why the Warming Station View is especially helpful for the Green Apron Host.
What is it supports consistent order readiness, allowing them to stay present with customers?
This is Key Moment number 5.
What is Clean Lobby and Condiment Bar?
This is where you place labels on for here ware cups.
What are next to the handle (between handle and siren) at the bottom of the cup as far away from the rim as possible and on a flat side at the bottom of the cup as far away from the rim as possible?
The way you position the steam wand when milk is being steamed correctly.
What is the steam wand should be positioned to the back of the pitcher during auto steam?
These are the 4 Major Steps of the Peak Play Caller Cycle Routine.
What are...
1. Observe
2. Assess Bottlenecks
3. Resolve Bottlenecks
(Communicate with barista and flex into play where bottleneck is occurring and then communicate with barista to flex out once bottleneck is resolved.)
4. Finish
(Celebrate resolving bottlenecks and baristas working in routine! Provide coaching, if needed, and direction to reset play. Create feedback loop by capturi bottleneck trends for next level leader.)
This is a best practice when using the Warming Station View.
What is warm items together only when they are next to each other?