Rewards
Transfers
LOAs
Coverage Assignments
Other Updates
100

What system will contain Q4 Coffeehouse Rewards targets in early July?


Decision Center 

100

True or False

A Transfer Request Form is only required when a partner transfers to a different district.

False, TRFs are required for all geographic transfers, including transfers within the same district.

100

If the partner does not want to resign but cannot return at this time, how many days does the partner have to provide the specific date and to work with Sedgwick to change the status to approved? 

7 business days. 

100

How long are Continuity Coverage Assignments generally intended to last?


21 days to 18 weeks.

100

Partner is auto seperate at how many days of an continuously ULOA? 

90 Days. 

200

Which four Q4 metrics will leaders see when targets are released?


  • Sales
  • Right Product, Right Time (Food Waste)
  • Right Hours, Right Time
  • Grow Report
200

How many days in advance should hourly partners generally submit transfer requests?


60 days prior to requested transfer date.

200

Who owns the conducting return to work conversation as partner returns from LOA? 

Receiving leader. 

200

What tool should DMs leverage for Continuity Coverage Assignment decisions?


STAR tool - pipeline section. 

200

Job posting standard with pipeline?

7 Business Days. 

300

How will Coffeehouse Leaders be notified that Q4 targets are available?


MyDaily notifications. 

300

Within how many days must a Sending DM review and forward a Transfer Request Form?


Within 5 Days. 

300

A Coffeehouse Leader is leaving on LOA in two weeks.

Name three things that must be reviewed before leave.

  • LOA timing and details
  • Coverage plan
  • Current state of business 
  • Talent readiness review
  • Systems, access, and responsibilites
  • Communication plan
300

True or False

Continuity Coverage Assignments will utilize the competitive posting process.


False. 

300

Job posting standard for "no plan"?

10 business days.

400

What is the action required by July 17 before Q3 bonus processing?


Ensure partner pay and job information in Partner Central are accurate.

400

When is competitive process required?

Multiple requests exceed openings or active posted role.

400

Leaders will receive automated ULOA notifications on:


Day 1, 7, 15, and 30.

400

DM is still accountable for what during Continuity Coverage? 

Partner Central, Partner Files, and Taleo

Performance & Development Conversations

Approves applicable expenses, travel requests, and Continuity Coverage Assignment bonuses

400

Coffeehouse Coaches must have how much time in role before movement eligibility?


9 Months. 

500

115.0% sale achievement will earn eligible partners how much? 



$100. 

500

Who is copied on the Receiving DM acknowledgement email?

  • Transferring Partner
  • Sending Coffeehouse Leader
  • Sending District Manager
  • Receiving DM's PRO BP
500

What is the recommended dedicated time for a longer LOA for the partners re-immersion? 

16 Hours. 

500

What is the document called that you will provide to the current partner selected for a Continuity Coverage Assignment outlining key assignment terms, including work location and start date? 

Continuity Coverage Assignment Letter

500

Performance Accountability Approach updates include what? 

  • Expanded Leader FAQ guidance.

  • Clarification for partners returning from LOA with existing performance concerns.
  • Updated Expectations Plan (EP) and Performance Improvement Plan (PIP) instructions.