Member & Community Obsession
This is the phrase that defines our standard?
What is "Member First?"
What comes before these three things? process, profit, and convenience
What are people?
Innovation requires this trait: an insatiable ______ to learn.
What is curiosity?
What percentage of what-makes-COhatch-incredible do members never see?
What is 90%?
Complacency is described as our greatest ______.
What is threat and enemy?
We don't look over our shoulders at competitors. We look where instead?
What is straight ahead at our members?
We greet everyone warmly and personally by this.
What is their name?
We value productivity blended with these two things.
What are joy and leisure?
Name one of the 4 invisible areas specifically mentioned.
What is immaculate spaces, seamless technology, flawless execution, or behind-the-scenes coordination?
Comfort is considered this.
What is a warning sign?
What type of game do we play?
What is the long game?
When a team member has a difficult decision, this question answers it.
What is "What is best for the member?"
Because we push boundaries, we must embrace this as a healthy part of learning.
What is failure?
Pride in our work reflects what?
What is quality?
Creating healthy culture isn't about avoiding this.
What is friction?
Name one outcome that radical generosity creates.
What are joy, loyalty, or generosity ultimately returns to our ecosystem?
True or False: We should never break the corporate rulebook.
What is False? We can break it if it means extraordinary care for a person.
When an initiative fails, we do these three things. We dissect the data, celebrate the attempt, and ______?
What is pivot?
We should celebrate invisible operational victories just as loudly as what kind of wins?
What are major front-facing wins?
We reject coasting by practicing two things. Name at least one.
What are radical ownership and direct peer-to-peer accountability?
A guest arrives soaked from the rain before an important meeting. You grab towels, offer coffee, and help them get settled before checking them in. Which pillar are you living?
What is Unreasonable Hospitality?
A member asks for something you've never offered before, but you know it could dramatically improve their experience over the next several years. Which pillar says you should seriously consider it?
What is Member & Community Obsession?
Your building is full, members are happy, and operations are smooth. Your team stops trying new things. According to this pillar, what is happening?
What is obliterating complacency? It's dangerous because the ecosystem begins to die when we stop pushing forward.
Your team wants to try a completely new community event and there's a real chance nobody shows up. Which pillar says trying is still worthwhile?
What is Continuous Curiosity, Relentless Passion & Creative Invention?
Nobody notices that you spent an hour fixing conference room technology before an event, but everything runs perfectly because of it. Which pillar is that?
What is Professional Pride in Invisible Operational Excellence?