Collab Jeopardy

💰 OFFER PRESENTATION (VALUE + CONFIDENCE)

🔍 VERIFICATION THAT STILL SOUNDS HUMAN

🧠 OBJECTION HANDLING (VERBIAGE THAT REOPENS CALLS)

💥 HIGH-PRESSURE CANCEL (PRICE + FRUSTRATION)

💰 OFFER BUILDING (STRONGER VALUE LANGUAGE)

100

💲 CLUE: Present an offer without sounding “salesy”

👉 🧩 COLLAB RESPONSE:

Agent 1: “Based on what you shared—”
Agent 2: “—I want to make sure we’re actually fixing the issue—”
Agent 3: “—here’s an option that keeps your protection in place while adjusting things for you…” ✅

➡️ Internal expectation: build value + tailor solution to concern

100

💲 CLUE: Transition from empathy → verification

👉 🧩 COLLAB RESPONSE:

Agent 1: “I’m really sorry you’re dealing with that—”
Agent 2: “—let’s get this taken care of for you—”
Agent 3: “—may I start by verifying your account so I can pull everything up?” ✅

➡️ Must: empathy FIRST before verification

100

💲 CLUE: Customer says “just cancel it”

👉 🧩 COLLAB RESPONSE:

Agent 1: “I understand—”
Agent 2: “—before I finalize anything—”
Agent 3: “—what’s the main issue you’re hoping canceling will fix?” ✅

➡️ Direct from scripting: clarify root concern first

100

💲 CLUE: “This is too expensive AND I’m not happy”

👉 🧩 COLLAB RESPONSE:

Agent 1: “I completely understand—especially if you’re not seeing the value right now—”
Agent 2: “—let’s take a second and look at what’s been going on so we can fix that—”
Agent 3: “—because if we can get this working the way it should, I don’t want you losing that protection unnecessarily.” ✅

🔥 WHY THIS WINS:

Validates BOTH concerns (price + experience)
Redirects to solution vs cancel

100

💲 CLUE: Agent sounds unsure presenting offer

👉 🧩 COLLAB RESPONSE:

Agent 1: “Here’s what I can do for you—”
Agent 2: “—this keeps your service active and prevents you from restarting later—”
Agent 3: “—while also adjusting things based on what you shared.” ✅

🔥 ADD DEPTH:

“So you’re not losing what you’ve already invested” ✅

200

💲 CLUE: Tie offer back to THEIR reason

👉 🧩 COLLAB RESPONSE:

“You mentioned the main concern was [price/service]—”
“—what we can do is adjust this so it better fits—”
“—without losing the protection you already have in place.” ✅

➡️ Aligns with: addressing real reason before saving

200

💲 CLUE: Proper compliant verification (NOT confirming)

👉 🧩 COLLAB RESPONSE:

“Can you provide me with the full service address—”
“—including street, city, state, and zip—”
“—so I can make sure I’m in the correct account?” ✅

➡️ Requirement: customer must PROVIDE info (not confirm it)

200

💲 CLUE: Customer shuts down (“no, just cancel”)

👉 🧩 COLLAB RESPONSE:

“I can definitely help—”
“—I just want to make sure we don’t miss anything—”
“—what changed recently that led to this?” ✅

➡️ Goal: reopen conversation + lower resistance

200

💲 CLUE: Customer won’t stop interrupting

👉 🧩 COLLAB RESPONSE:

Agent 1: “I hear you—”
Agent 2: “—and I want to make sure I get this right for you—”
Agent 3: “—can I jump in for a quick second so we can get this resolved?” ✅

⚡ Add-on round:

Next agent: “Thank you—I appreciate that, here’s what I’m pulling up for you now…” ✅

200

💲 CLUE: Customer says service isn’t needed

👉 🧩 COLLAB RESPONSE:

Agent 1: “Got it—”
Agent 2: “—is that because things have improved—”
Agent 3: “—or did something change recently?” ✅

👉 NEXT LEVEL FOLLOW-UP:

“That actually tells me the service has been working—let’s keep it that way.” ✅

300

💲 CLUE: Second save attempt (REQUIRED)

👉 🧩 COLLAB RESPONSE:

“I hear you—”
“—let me give you another option as well—”
“—this one may fit a little better based on what you said.” ✅

➡️ Requirement: 2 offers must be presented

300

💲 CLUE: Web portal mention during verification

👉 🧩 COLLAB RESPONSE:

“While I’m updating this—”
“—I also want to make sure you have access to your web portal—”
“—that’s where you can manage everything 24/7.” ✅

➡️ Web portal mention required on every call

300

💲 CLUE: Vague objection (“don’t need it”)

👉 🧩 COLLAB RESPONSE:

“Got it—”
“—is that because everything’s been working well—”
“—or did something change with the service?” ✅

➡️ Turn vague → specific insight

300

💲 CLUE: “I want a supervisor”

👉 🧩 COLLAB RESPONSE:

Agent 1 (ACKNOWLEDGE):
I hear how frustrating this is--
“I completely understand —”
Agent 2 (CONTROL + OWNERSHIP):
“—and I’m here to help get this taken care of for you—”
Agent 3 (REDIRECT):
“—let me start by understanding what’s going on so I can resolve this as quickly as possible.” ✅

300

CLUE: Customer hesitant

Discovery, OPEN ended questions key→ “If I could fix that concern, would you be open to keeping the service?” ✅

400

🚨 HANDLING ESCALATIONS (DE-ESCALATE + OWNERSHIP)

💲 CLUE: Customer is heated / asking for manager

👉 🧩 COLLAB RESPONSE:

Agent 1: “I completely understand why you’d feel that way—”
Agent 2: “—and I’m going to take ownership of this with you—”
Agent 3: “—let me start by getting this pulled up so we can fix it together.” ✅

➡️ Focus: ownership + resolution before escalation

400

Almost fully verified but somethings missing

Full name, complete address, phone #, email address, customers concern.

400

CLUE: Customer upset about missed service

→ “That’s not the experience we want—let’s get that corrected right away.” ✅

400

💲 CLUE: Customer is impatient during verification

👉 🧩 COLLAB RESPONSE:

Agent 1: “I know you’re ready to get this handled—”
Agent 2: “—this quick step just makes sure I’m in the right account—”
Agent 3: “—can you provide the full service address for me?” ✅

⚡ Add-on:

“This helps me fix it faster for you” ✅

400

CLUE: Customer wants quick cancel

→ “I can help with that—what’s the main issue leading to that decision?” ✅

500

💲 CLUE: Reassure without passing the problem

👉 🧩 COLLAB RESPONSE:

“Here’s what I’m going to do—”
“—I’ll document everything clearly—”
“—and make sure the right team follows up to get this fully resolved.” ✅

500

🧊 SCENARIO: CUSTOMER DISENGAGED / QUIET WHAT TO DO NEXT...

👉 🧩 COLLAB RESPONSE:

Agent 1: “I want to make sure I’m not missing anything—”
Agent 2: “—what’s the biggest concern for you right now—”
Agent 3: “—so I can give you the best option?” ✅

500

🧠 SCENARIO: NOT SEEING PESTS

👉 🧩 COLLAB RESPONSE:

Agent 1: “That’s actually what we want to hear—”
Agent 2: “—it means the service is doing its job—”
Agent 3: “—and keeping that protection in place is what prevents them from coming back.” ✅

🔥 ADD VALUE: 👉 “Canceling now is when that barrier drops and issues come back stronger.” ✅

500

💣 SCENARIO: BAD EXPERIENCE WITH PRO

👉 🧩 COLLAB RESPONSE:

Agent 1: “I’m really sorry that happened—”
Agent 2: “—that’s not the experience we want for you—”
Agent 3: “—let me fix that and make this right moving forward.” ✅

🔥 OFFER TRANSITION: 👉 “Instead of canceling, let me correct the issue and adjust your next service to rebuild that trust.” ✅

500

🧠 MULTI-STEP FLOW (FULL SAVE BUILD) 5 agents

👉 🧩 COLLAB RESPONSE:

Agent 1 (Empathy): “I completely understand where you’re coming from—”
Agent 2 (Discovery): “—tell me what’s been going on so I can make sure we fix the right thing—”
Agent 3 (Offer): “—based on that, here’s what I can do for you to keep things on track—”
Agent 4 (2nd Offer): “—and if that doesn’t work, I do have another option—”
Agent 5 (Close): “—this way you stay protected and everything is handled moving forward.” ✅