Learning-Engagement
Participants look at and respond to issues from different perspectives based on these.
What are the Six Thinking Hats
Overarching statements that set the purpose for participating.
What are goals?
The place to capture discussion items that are not part of the agenda.
What is the parking lot or bicycle rack?
The what and by whom will be done by the next meeting.
What are action items or next steps?
The first key agreements to be posted and can be referred to when conflict arises.
What are ground rules?
A process that directs our energy to accomplish a goal.
What is motivation?
The who, what and why of a meeting or group process.
What are desired outcomes?
Involves being attune to and seeking clarification of others opinions.
What is active listening?
A quick group method of evaluating what worked well and what did not work well in your meeting.
What is the +(plus) - (minus/change) evaluation?
Legitimizing is a key piece of this conflict intervention technique.
What is accept, legitimize, deal with or defer?
Being responsible for what one learns and the success of the collaboration.
What is accountability?
Helps to structure and prepare for a meeting.
What is an agenda?
Submitting a proposal, seeking understanding or clarification, and refining and/or accepting the proposal are parts of this.
What are the steps for building key agreements?
These should be sent to participants after the meeting ends for their comments, agreement and group memory.
What are meeting notes?
When one returns a question back to an individual or group.
What is a boomerang (intervention technique)?
Expertise, empathy, enthusiasm and clarity are parts of this.
What are characteristics and skills of a motivating facilitator?
Helps to identify who should attend a meeting and what their positions may be.
What is a stakeholder analysis.
Brainstorming, combining like ideas, and both/and are parts of this.
What are stages of a discussion (Open, narrow, close)?
Revisit this based on meeting outcomes to ensure all appropriate individuals and/or groups are participating.
What is a stakeholder analysis?
Facilitators may seek help from them.
What are meeting or group process participants?
Responsive to the mood, motivations and desires of others.
What is Interpersonal Intelligence (part of Gardner's Multiple Intelligences)?
Successful meetings depend on the balance and interaction of these three things.
What are results, process and relationships (the success triangle)?
A fast method for decision making when multiple options are being considered and division in the group is acceptable.
What is majority voting?
Items that were not part of the meeting agenda, were identified, and now need to be addressed.
What are parking lot or bicycle rack items?
What might occurs when there are opposing issues, emotions are strong, and stakes are high.
What is a crucial conversation?