BlueCross Culture
When is our next Coffee Chat with the CEO?
7/8/2026
What does IOP stand for?
Intensive Outpatient Therapy
What type of episode does a care navigator use in Helios?
Care Navigation
What does MTM stand for?
Medication Therapy Management
Which team member can often be found rolling around on 8 wheels. This team member can often be found rolling around on 8 wheels?
Tori N (she loves roller-skating!)
What is BlueRide?
Non-emergency medical transportation available to most members on public assistance within Minnesota.
Following a BH health event (ER/IP) visit, within how many days should a member follow up with care providers?
Ideally within 7 days, at most 30 days.
In Helios, how do you doctcument a phone call with a member
An interaction note
Through a Blue Plus county program, pregnant members, infants and children under age 9 can receive what safety/injury prevention item?
A car seat and/or booster
Who has their own home-based cake decorating business?
Kristy E
When is Blue-a-palooza?
7/22/26!
What is a complexity code?
A code that accounts for the extra clinical effort required to navigate profound cognitive load, clinical risk, and communication barriers present during a patient encounter
Members can send this type of document to the Gender Services Team for a courtesy review.
Letters of medical necessity
What is a doula?
A trained person who provides extra guidance and support throughout pregnancy, birth, and postpartum. Blue plus covers up to 18 visits with a doula!
Who could take you foraging for mushrooms?
Bobbie S
How many people officially work on the Gender Services Team?
8 (But we will take 7 if you did not know that Chris R is their Health Equity Rep)
What is our process that evaluates a clients needs strengths and resources?
An Assessment / SDHO
Often understood by the general public as a cosmetic procedure, this type of medically necessary care is largely supported and managed by the Gender Services Team.
Hair removal
What are the 4 pillars required on every TOC call?
1. Medication Self-Management 2. Use of a Patient-Centered Health Record 3. Primary Care and Specialist Follow-Up 4. Knowledge of Red Flags
Who was named Rookie of the Year for the Jackalopes in 2025?
Leela W
What has the catch phrase been of the Blue Cross executive leadership team in 2026?
"We can do hard things."
What score on a PHQ-9 indictes a need for clinical interventaion?
10 or above
What is a PHQ-2 screening?
A brief, two-question screening tool that asks about depressed mood and anhedonia (loss of interest/pleasure) over the past two weeks.
What does a decile 1 score mean for a member?
Per data sets, they are likely to have a hospital readmission.
Who wants to play pickleball with Dave Im?
Christine R